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blankseplocked Problem trying to buy PLEX
 
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Keaton Kiwiman
Posted - 2009.07.01 14:28:00 - [1]
 

Sorry i wasn't exactly sure which section this would fall under so i decided to post in general.

I've been having a problem trying to buy PLEX. when i enter my card info it says it is declined and gives me an error message.

i have called my bank to make sure i had enough funds and i do so i don't see how money would be what is causing it to be declined.

has this happened to anyone else yet, and if so how where you able to fix the problem?

Kawea
Posted - 2009.07.01 14:34:00 - [2]
 

Would that be an in game item called 'Plex' (30 Day Pilot's License Extension) or do you mean the time code you buy outside of the game?

Keaton Kiwiman
Posted - 2009.07.01 14:35:00 - [3]
 

the in-game item you can buy to sell other pilots

Kawea
Posted - 2009.07.01 14:45:00 - [4]
 

For the in game item, you need to buy a GTC (game time code) first, from any place that sells them. Then you use that code to create a Plex (2 of them in fact) in game.

Keaton Kiwiman
Posted - 2009.07.01 14:47:00 - [5]
 

ok thanks i guess i was just confused then cause there is a button in the account management section that said it allowed you to buy them right there but i guess it'll be easier to just go to the store and get it.

thanks for your help.Very Happy

Shinnen
Caldari
Interstellar Brotherhood of Gravediggers
The 0rphanage
Posted - 2009.07.01 14:48:00 - [6]
 

Originally by: Kawea
For the in game item, you need to buy a GTC (game time code) first, from any place that sells them. Then you use that code to create a Plex (2 of them in fact) in game.


Ignore this guy, he obviously doesn't have a clue that you can buy PLEX direct from CCP.

It's a billing issue, if you contact CCP through the petition system and make sure its category is set as billing & account, they should get back to you within a day.

Here's the link to the petitions page.
https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx

You're welcome in advance Razz

Keaton Kiwiman
Posted - 2009.07.01 14:50:00 - [7]
 

ah ok. lol well thank you then kind sir i will submit the petition and hopefully i will get a reply soon. thanks again.

Kawea
Posted - 2009.07.01 14:54:00 - [8]
 

Originally by: Shinnen
Originally by: Kawea
For the in game item, you need to buy a GTC (game time code) first, from any place that sells them. Then you use that code to create a Plex (2 of them in fact) in game.


Ignore this guy, he obviously doesn't have a clue that you can buy PLEX direct from CCP.

It's a billing issue, if you contact CCP through the petition system and make sure its category is set as billing & account, they should get back to you within a day.

Here's the link to the petitions page.
https://support.eve-online.com/Pages/Petitions/CreatePetition.aspx

You're welcome in advance Razz


I won't claim I know everything, but the last time I heard, CCP themselves were not in the business of selling time codes directly to players. And also, the way I heard, you have to have a time code to create a plex.

If you have a different info, maybe a link could clear the matter?

Another Liberthas
Caldari
Creative Cookie Procuring
Rote Kapelle
Posted - 2009.07.01 15:07:00 - [9]
 

Originally by: Kawea


If you have a different info, maybe a link could clear the matter?


Linkage

RaTTuS
BIG
Gentlemen's Agreement
Posted - 2009.07.01 15:07:00 - [10]
 

You can buy PLEX from ccp from the accounts page - though I'd suggest any other method really


 

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