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Kappas.
Galaxy Punks
Posted - 2009.04.06 14:56:00 - [31]
 

For any devs reading this, are all of these bug reports from people using Vista?

The only time I've ever had this error was a brief stint using Vista and I'm lead to believe it was because of the (cant remember the name) Sad Had to use this command before I ran eve otherwise i'd get that error about every 20 mins: netsh interface tcp set global autotuninglevel=disabled

Johren
Posted - 2009.04.06 15:31:00 - [32]
 

Originally by: Kappas.
For any devs reading this, are all of these bug reports from people using Vista?

The only time I've ever had this error was a brief stint using Vista and I'm lead to believe it was because of the (cant remember the name) Sad Had to use this command before I ran eve otherwise i'd get that error about every 20 mins: netsh interface tcp set global autotuninglevel=disabled


I have the socket closed problem now and then and I'm running XP with latest service packs and patches. Definitely not just a Vista issue.

Krishan13
Bright Nova Industries
Posted - 2009.04.06 16:50:00 - [33]
 

I haven't had this problem since I subscribed to the Help channel with my two characters. I still get disconnects (separate issue), but no socket issues.

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.07 04:49:00 - [34]
 

Edited by: Kamikazee Joe on 07/04/2009 05:07:44
Originally by: john roe
Originally by: Cavalrus
out of curiosity does anyone know if its possible to change the route you take to eve? as in can i tell my computer to avoid telecity???


VPN tunneling. try it, may works.



I am also experiencing horrific packet loss (constant 20-40%) at telecity.ge9-9.br02.ldn01.pccwbtn.net while running the ping trace. Whats this VPN tenneling you speak of as it seams this may be the source of my problems...

Edit: I'm running Vista Ultimate SP1 with ADSL2+ and have never had any other problems until the 1.0.2 patch, since then the game has been unplayable

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.07 10:49:00 - [35]
 

Managed to replicate this quite easily by letting my ship sit docked and not do anything for 10mins then try to load the regional market. Had Logserver and Ping Plotter running and submitted a bug report with said files. Unfortunately as the singularity client won't install no matter which way i download it i had to do it on Tranquility. Hope it helps at least a little, i'm dying here lol

EliteSlave
Minmatar
Macabre Votum
Morsus Mihi
Posted - 2009.04.07 14:01:00 - [36]
 

I dont know if this has any help to it...

But I was having alot of these socket errors till recently I downloaded the new drivers for my mobo

nForce Driver Certified
Version: 15.26

And ever since i installed these drivers I have yet to have a socket closed error.


Zen Dule
The Lab
Posted - 2009.04.08 05:35:00 - [37]
 

I want everyone to know that I was running a Belkin wireless N router and had the constant socket closed error. So much so that I was scared to do many things like fight rats or go into 0.0

I have changed to a new router (not belkin) and Have not been disconnected yet (about 24 hours so far) I will update if I run into the problem with the new router.

If you are using a belkin and getting the socket closed error let us know!

Raimo
Genos Occidere
HYDRA RELOADED
Posted - 2009.04.08 16:07:00 - [38]
 

I'm getting these lately, only really after Apoc. Several times a day, nothing has changed on my end. I have contacted my ISP to see if anything is at fault at their end...

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.09 05:35:00 - [39]
 

This is really killing me CCP, can we get at least a progress update? Its going to be costing players and money soon, i know i can't afford to pay for something i can't use...

Liang Nuren
Posted - 2009.04.09 18:06:00 - [40]
 

Edited by: Liang Nuren on 09/04/2009 18:08:08
This happened to me last night on TQ, but the problem was almost certainly packet loss on my end because Vent also crashed. It's happened a few other times without any other noticeable problems, and it happens to a corpmate while I'm running a steady conversation on vent with him. I'm running Vista, 2 clients, Vent, and sometimes a firefox on AT&T Edge (Cellular data) service.

-Liang

Ed: It only happens to me when I try to load a lot of data (opening market or jumping into a new sytem). Maybe it's an artifact of packet loss with lots of data being suddenly thrown at the user.

john roe
BearingPoint
Posted - 2009.04.09 20:28:00 - [41]
 

Originally by: Liang Nuren
Edited by: Liang Nuren on 09/04/2009 18:08:08
This happened to me last night on TQ, but the problem was almost certainly packet loss on my end because Vent also crashed. It's happened a few other times without any other noticeable problems, and it happens to a corpmate while I'm running a steady conversation on vent with him. I'm running Vista, 2 clients, Vent, and sometimes a firefox on AT&T Edge (Cellular data) service.

-Liang

Ed: It only happens to me when I try to load a lot of data (opening market or jumping into a new sytem). Maybe it's an artifact of packet loss with lots of data being suddenly thrown at the user.


same here. every time i start loading huge amounts of data got disconnected (jita market's browsering, travelling, loading pilots employment history, etc)


Tom Peeping
Posted - 2009.04.10 05:56:00 - [42]
 

Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world.


LOL.... do you guys even play your own game?

The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the user’s connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this.

LOL... again... do you even play this game?

You might want to consider whether maybe you're not getting responses because people are so frustrated with how useless filing these bug reports has been historically. I know that I personally have found the "tech support" experience with CCP to be highly annoying. As is, there's very little communication from our perspective... and lots of annoyances like discovering that your report was simply tossed because some element was missing, and that was never communicated back to us. Worst of all... the loop is never closed. Fixed or not, there's no communication back to the bug reporter... even when it's obviously needed.

I know that I personally saw your request... that I've been having trouble with crashes and socket drops, despite a top notch connection, with monitoring tools that validate such.... basically I'm the type of person that you sent your request to.... but I simply never considered responding because of how frustrating communications with you guys are. If one gets burned you dont run to touch the stove real fast.


After all... you only got 40 bug reports... it must be a non-issue that you can just write off. Surely the large number of posts in the forums regarding these problems must be figments of the imagination... there couldn't possibly be any other reason why you get so few bug reports.... surely nothing like a system that's hard to work with and frustration with previous poor experiences re: the process Rolling Eyes


john roe
BearingPoint
Posted - 2009.04.10 16:36:00 - [43]
 

Edited by: john roe on 10/04/2009 16:35:49
Originally by: Tom Peeping
Less than 40 bug reports have been received with the information we have requested. Based on this and our connection graphs it is clear that this issue has affected a small number of users from different parts of the world.


LOL.... do you guys even play your own game?

The only way we have been able to do that so far is by artificially creating packet loss of 30% or higher, this would indicate an issue with the user’s connection as opposed to our software or hardware. Some of the reports we have received however hinted at other possibilities that we want to explore fully before completely closing the door on this.

LOL... again... do you even play this game?

You might want to consider whether maybe you're not getting responses because people are so frustrated with how useless filing these bug reports has been historically. I know that I personally have found the "tech support" experience with CCP to be highly annoying. As is, there's very little communication from our perspective... and lots of annoyances like discovering that your report was simply tossed because some element was missing, and that was never communicated back to us. Worst of all... the loop is never closed. Fixed or not, there's no communication back to the bug reporter... even when it's obviously needed.

I know that I personally saw your request... that I've been having trouble with crashes and socket drops, despite a top notch connection, with monitoring tools that validate such.... basically I'm the type of person that you sent your request to.... but I simply never considered responding because of how frustrating communications with you guys are. If one gets burned you dont run to touch the stove real fast.


After all... you only got 40 bug reports... it must be a non-issue that you can just write off. Surely the large number of posts in the forums regarding these problems must be figments of the imagination... there couldn't possibly be any other reason why you get so few bug reports.... surely nothing like a system that's hard to work with and frustration with previous poor experiences re: the process Rolling Eyes




word...


i have tried to send my LOGserv. data 3 times!
every time my zip/whatever files were rejected by server.
then i gave up and never filled out any more bug reports about that issue.
what for? just to wast some time fighting your stupid petition system?
to hell with it! really.

peace.


Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.11 03:37:00 - [44]
 

I agree with you guys whole-heartedly, come one CCP, give us an update or SOMETHING!

Nherann
Minmatar
The Galactic Collective
Sovereign Technologies
Posted - 2009.04.12 10:48:00 - [45]
 

I don't know if this will help as a trouble shooting aid or not, but for what it's worth...

I've been trying to solve a really wretched socket-closed issue (I can't stay connected for more than a few minutes) and to that end I've been running PingPlotter in the background to try and track down the underlying fault. Maybe it's just me and my situation, but so long as PingPlotter is active, my connection to the game is rock solid. (One disconnect in something like 10 hours of play.) The moment I turn PingPlotter off, the disconnects immediately start again.

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.12 11:39:00 - [46]
 

Originally by: Nherann
I don't know if this will help as a trouble shooting aid or not, but for what it's worth...

I've been trying to solve a really wretched socket-closed issue (I can't stay connected for more than a few minutes) and to that end I've been running PingPlotter in the background to try and track down the underlying fault. Maybe it's just me and my situation, but so long as PingPlotter is active, my connection to the game is rock solid. (One disconnect in something like 10 hours of play.) The moment I turn PingPlotter off, the disconnects immediately start again.


I've also noticed that having pingplotter running increases stability somewhat, but unfortunately no where near as much as it has for you. Ready to top myself...

Danica Calisto
Gallente
Garoun Investment Bank
Posted - 2009.04.12 12:01:00 - [47]
 

Edited by: Danica Calisto on 12/04/2009 12:19:08
Edited by: Danica Calisto on 12/04/2009 12:15:08
I am starting to wonder whether legal action based around "failure to comply with terms of service / paid subscription content" is something anyone is considering atm? Laughing

I for one have been researching into this problem for a while now, and the fault mainly seems to lay with poor quality traceroutes to CCP's servers... eg. a poor telcity, godaddy (most seem to be around hong kong, or london) server causing massive amounts of dropped packets from said servers (my personal packets lost was around the 70 - 80 percent mark at one stage), amounting to dropouts ranging from seconds, to minutes, to hours depending on the users traceroute path.

Most seem to be Vista, or service pack XP users, in southern Earth areas (a few northern hemisphere as well, it seems now), most of who are on particular high end ADSL or ADSL2+ connections.

I for one, being an Australian, pay upward of $25 AU a month to play EVE, and have been throwing my dollars down the drain since NOVEMBER 08 (Yes, count it CCP... that's 5 WHOLE months!) suffering this packet loss issue, with socket disconnections now ranging between 2 to 5 minutes of game time before crash to login.

You (CCP) were able to put your efforts into releasing another fine upgrade to your servers, and yet another fine expansion pack... with the same buggy issues included? People are still complaining about issues 5 months after they originally surfaced!

I certainly hope that CCP will be recompensating those players who reported the dropouts, in some manner. I have been playing EVE faithfully since 2003, and feel somewhat jaded that my 3 VERY lengthy petitions have so far been met with "we're working on it", "ask your ISP what their problem is" or "we can't help".

We have established that it's not our ISP's! We have established that it is not your faithful subscriber's machines!

We have all heard the run-around answers before!

What exactly are we paying you for CCP? YARRRR!!

Edit: Just thought I would add that, while typing this forum post up, my eve connection dropped twice! And not once did I even get a second of dropped connection, nor even a slight crackle, in the Ventrilo alliance chat that I was talking in the whole time!

Serra Polaris
Posted - 2009.04.12 18:35:00 - [48]
 

I guess my post isn't much help but I had maybe 2-3 socket closed problems throughout the first 5 months or so of playing eve, and none since this patch. I do however get client errors that cause Eve to close maybe 2-3 times a day which doesn't bother me that much (usually when I click on assets or the market).

Steeel Rod
Posted - 2009.04.12 22:22:00 - [49]
 

I use 2 computers, 1 with vista and 1 with xp. Problem happens with both. My pings are crap, about 220-240 ms. My problem seems to be so bad that when I open a second connection, it will shut my first one down with socket closed. It also does as others report, when jumping through a gate, or when pullin gup jita market orders.

Ze Comerciante
Aperture Military Research
Posted - 2009.04.14 03:22:00 - [50]
 

yeah i've been getting socket closed for a couple days now. Some DP around my area prolly got fubared somehow and my internet is being crappy (can hardly access the isps DNS server, been using openDNS for a while...). Because of that I've been having about 30/40% packet loss while still keeping 8Mbit stable downloads (odd i know!). And though such packet loss usually sucks for online games, it mostly affects FPS games (being slow and jumpy) and EVE(not working)!! All other MMOs I've ever tried (lots during my eve playing time) don't react remotely like that (none have anywhere near 50k connections at any given time!).

So could be an assortment of factors, pushed to visibility by a high packet loss. Something server side isn't reacting well to it, something in the routing hubs can't handle losses with that many connections, something else or just a combination of all three.

It's like the need for speed initiative just went and said, "Well, unstable connections clog our network, so just screw them! Twisted EvilTwisted EvilTwisted Evil".

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.14 07:04:00 - [51]
 

Originally by: Danica Calisto
Edited by: Danica Calisto on 12/04/2009 12:19:08
Edited by: Danica Calisto on 12/04/2009 12:15:08
I am starting to wonder whether legal action based around "failure to comply with terms of service / paid subscription content" is something anyone is considering atm? Laughing

I for one have been researching into this problem for a while now, and the fault mainly seems to lay with poor quality traceroutes to CCP's servers... eg. a poor telcity, godaddy (most seem to be around hong kong, or london) server causing massive amounts of dropped packets from said servers (my personal packets lost was around the 70 - 80 percent mark at one stage), amounting to dropouts ranging from seconds, to minutes, to hours depending on the users traceroute path.

Most seem to be Vista, or service pack XP users, in southern Earth areas (a few northern hemisphere as well, it seems now), most of who are on particular high end ADSL or ADSL2+ connections.

I for one, being an Australian, pay upward of $25 AU a month to play EVE, and have been throwing my dollars down the drain since NOVEMBER 08 (Yes, count it CCP... that's 5 WHOLE months!) suffering this packet loss issue, with socket disconnections now ranging between 2 to 5 minutes of game time before crash to login.

You (CCP) were able to put your efforts into releasing another fine upgrade to your servers, and yet another fine expansion pack... with the same buggy issues included? People are still complaining about issues 5 months after they originally surfaced!

I certainly hope that CCP will be recompensating those players who reported the dropouts, in some manner. I have been playing EVE faithfully since 2003, and feel somewhat jaded that my 3 VERY lengthy petitions have so far been met with "we're working on it", "ask your ISP what their problem is" or "we can't help".

We have established that it's not our ISP's! We have established that it is not your faithful subscriber's machines!

We have all heard the run-around answers before!

What exactly are we paying you for CCP? YARRRR!!

Edit: Just thought I would add that, while typing this forum post up, my eve connection dropped twice! And not once did I even get a second of dropped connection, nor even a slight crackle, in the Ventrilo alliance chat that I was talking in the whole time!


I hope someone has actually read this CCP, i know i'll be petitioning AT LEAST the potential game time i've lost...

karagir
Red Star Coalition
Posted - 2009.04.14 09:18:00 - [52]
 

Eve working without any problems related to connection before patch - check
No changes in provider / service since a year - check
Every other software 'n games requiring constant connection - check (incl Guild wars for example, vent, skype, etc etc)

Lag problems after patch - check, this was considered as a regular issue (my third expansion since i joined eve)
Connection problems AFTER apoc - check.
First - random disconnects.
Later on, till today - after launching EVE for the first time@ home, i need to reconnect 3-6 times, random moments, socket errors mixed up with application crash ('memory could not be read/written').

Memcheck - done
Reinstallation of entire drivers set, system cleanup, reinstallation of eve client, emptying game cache - all check.

Sorry CCP, but it's not my fault, either not fault of internet provider. While everything else works fine I cannot blame anything but Eve after patch. Am I right?
While it's not a big deal when mining/trading, i stopped making any missions.
I got used to 'patch times', when we need to wait few weeks for You to stabilise everything, I know we play most complicated game on most sophisticated server...
But patience is slowly going away...still slowly...but.. fun factor gets worse and worse.
I just hope you will manage this.
RGDS,
Kara

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.14 12:13:00 - [53]
 

Ok CCP i am 3 seconds from commiting murders. I have just setup EVE on a different computer, with a different version of windows, with a different router, with a different internet connection, with a different service provider, from a different location, AND GETTING EXACTLY THE SAME PROBLEM.

So in conclusion: NOT A CLIENT SIDE PROBLEM - ball in your court.

Interestingly it was god damn telecity again screwing me over, how bout getting a list of the problem locations and re-routing? It seems to be the same few.

Who else is getting telecity issues and where are u located? I'm east-coast Australia

Gutsa
Posted - 2009.04.14 20:35:00 - [54]
 

i just reactivated 3 accounts, just to get constantly disconected....

Wow ty alot CCCP.......

Rezaa
Mercenary Cooperative Conglomerate
Posted - 2009.04.15 01:39:00 - [55]
 

Well for my part;

I was getting tons of random socket errors. I could play for 3 hrs and nothing, then all of the sudden I couldn’t play more than 5 minutes with out getting disconnected 5 times in a row. Need less to say this drastically affected game play. I couldn’t deploy drones, I always had to refit to perm run my tank ECT. Needless to say this was very annoying to corp mates as well.

So I decided to do some investigating of my own (client/network side). To make a technical and (to some) boring topic shorter, with the current build the network-client protocols seem to have been changed, with regard to latency. For most people this shouldn’t be a problem.

HOWEVER; for the people using wireless routers in high EMI zones (Close to power lines ECT) this can be a serous problem. When a wireless router encounters high EMI interference then tend to “burst” backlogged packets (some do more than others). In effect what you get is erratic connection loss. (Over very short periods of time)

Solution; in my case switching back to a hard line router for my gaming PC COMPLETELY ELEMINATED the problem. Since I seen the correlation of “bursting packets” and “socket errors”, and switched back to a hard line router I have not had a SINGLE disconnect.

I can’t promise this will fix other peoples problems. But if you’re on a wireless router give it a try. And given other posts in this thread I strongly believe this is the root issue.

Gutsa
Posted - 2009.04.15 10:35:00 - [56]
 

i have a belkin router, changing to a d link gaming router can fix this problem?

Lord TYMAN
Excidium.
Posted - 2009.04.15 11:14:00 - [57]
 

confirming this is fcking annoying.

Pit Sager
BearingPoint
Posted - 2009.04.15 13:57:00 - [58]
 

Originally by: Lord TYMAN
confirming this is fcking annoying.



qft

Kamikazee Joe
Minmatar
Dark-Rising
Executive Outcomes
Posted - 2009.04.16 05:21:00 - [59]
 

Originally by: Rezaa
Well for my part;

I was getting tons of random socket errors. I could play for 3 hrs and nothing, then all of the sudden I couldn’t play more than 5 minutes with out getting disconnected 5 times in a row. Need less to say this drastically affected game play. I couldn’t deploy drones, I always had to refit to perm run my tank ECT. Needless to say this was very annoying to corp mates as well.

So I decided to do some investigating of my own (client/network side). To make a technical and (to some) boring topic shorter, with the current build the network-client protocols seem to have been changed, with regard to latency. For most people this shouldn’t be a problem.

HOWEVER; for the people using wireless routers in high EMI zones (Close to power lines ECT) this can be a serous problem. When a wireless router encounters high EMI interference then tend to “burst” backlogged packets (some do more than others). In effect what you get is erratic connection loss. (Over very short periods of time)

Solution; in my case switching back to a hard line router for my gaming PC COMPLETELY ELEMINATED the problem. Since I seen the correlation of “bursting packets” and “socket errors”, and switched back to a hard line router I have not had a SINGLE disconnect.

I can’t promise this will fix other peoples problems. But if you’re on a wireless router give it a try. And given other posts in this thread I strongly believe this is the root issue.



I'm not really close to powerlines but i'll try this out and get back to ya, thanx for the research, maybe CCP should give u a job lol.

And on a side note i don't see anything in the 1.1 patch notes about the socket errors, i hope for everyones sake CCP u just accidently left that text out...

Lorgoth
BearingPoint
Posted - 2009.04.16 20:50:00 - [60]
 

Edited by: Lorgoth on 16/04/2009 20:51:36


[ 2009.04.16 20:33:12 ] (info) Connection to server lost,

[ 2009.04.16 20:33:41 ] (info) Connection to server lost,

[ 2009.04.16 20:34:08 ] (info) Connection to server lost,

[ 2009.04.16 20:38:51 ] (info) Connection to server lost,

[ 2009.04.16 20:40:40 ] (info) Connection to server lost,

...just to be ABLE to switch skills!

i dont even dream about playing. in fact i havent been even dreaming about playing this stupid and unplayable game since Fall last year.

[ put any random, dirty words describing this SNAFU ]


Dear CCCP,
i dont even have strength to be mad at you...
but instead i have a joke for you:

customer calling CCCP:

- Hi! I have been subscribing one of your games...
- Yes?
- ...and it's not working very well
- You have already said that, sir


ps.
i would post it with Pit Sager (as i intended) but your forum claims he still has 8 days ban left, which isnt true ofc... but it only proves your forum suck as badly as your game and patches.

whatever....


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