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CCP Warlock

Posted - 2010.10.28 17:00:00 - [421]
 

Originally by: Bremen Nacht
Originally by: CCP Warlock
First on the TCP/UDP issue.



However, as I said, my network troubleshooting spider sense is really not happy about this whole issue, and we are continuing to investigate this on our side.




If this is correct, why has my petition just been closed?


It looks like it got robo-closed by an overenthusiastic automated process, sorry about that.

I just took a look at your files - you should be getting a response from your GM soon.

CCP Warlock

Posted - 2010.10.28 17:41:00 - [422]
 

Edited by: CCP Warlock on 28/10/2010 19:13:46
Before I get into some more detail, let me just describe the process we have here.

If you raise a petition the GM's will walk you down a troubleshooting list, and get you to make some local measurements with wireshark, ping plotter et. al. that will get us more information on the end to end network performance you're seeing. If they can't resolve it, and you provide wireshark traces, it will then end up on the desk of an experienced network engineer who will take a look.

If you're posting in the forums with a good description of when you're seeing a problem in game, we'll often take a look at your character and maybe dig further into the logs on our side. That was how we solved the TCP_KEEPALIVE issue - we saw a pattern of people complaining about the problem when they were mining or moving through a system, and finally made the connection between that and there being no network traffic when the player is doing those things.

However, what we often also see when we look at the information on our side is a couple of disconnects and then the player has been logged on after that continuously for 10 hours or so. Now I understood it's annoying to get logged off at all, for any reason, but it's going to happen occasionally. Networks can and will sometimes drop connections, it can be anybody along the path from your ISP to ours. What we see with player's who specifically have this problem is a pattern of very short sessions 1-5 minutes repeatedly which is quite distinctive.

WSASend is just the standard error response - your connection got dropped message. Time was when networks were actually very detailed about why your connection was dropped, TCP/IP networks unfortunately didn't put a lot of that in, so the error codes often aren't very useful. It's not a database error, a remote host is just the other end of the connection. Winsock2 is just Microsoft's implementation of the TCP/IP stack - they based it on the old bsd socket implementation.

We usually get the same error in our logs too - 'remote host closed the connection', i.e. the player. In fact, it just means that neither end could receive any traffic from the other end within the time that TCP/IP will keep retrying to send a packet with no response. That can mean anything from home router failure, right up to something in our application layer.

Part of the problem for us is that there's a lot of different things that can be the source of these kinds of symptoms, which means amongst other things, keeping a very open mind about what might be behind it.

Bremen Nacht
Minmatar
Posted - 2010.10.29 08:35:00 - [423]
 

Originally by: CCP Warlock
Originally by: Bremen Nacht
Originally by: CCP Warlock
First on the TCP/UDP issue.

I just took a look at your files - you should be getting a response from your GM soon.


Thank you, I look forward to seeing what was found

Tarin Majagh
Caldari
Caldari Provisions
Posted - 2010.10.29 14:55:00 - [424]
 

Originally by: CCP Warlock
You should be getting a response from your GM soon.


Any chance you can prompt a response on my open petition? The lack of response is getting to me...

Taralesk Inshani
Dreddit
Test Alliance Please Ignore
Posted - 2010.10.30 15:51:00 - [425]
 

Edited by: Taralesk Inshani on 30/10/2010 19:39:59
Edited by: Taralesk Inshani on 30/10/2010 19:13:00
Edited by: Taralesk Inshani on 30/10/2010 19:11:03
Edited by: Taralesk Inshani on 30/10/2010 19:05:10
Edited by: Taralesk Inshani on 30/10/2010 18:22:53
Edited by: Taralesk Inshani on 30/10/2010 17:48:25
Edited by: Taralesk Inshani on 30/10/2010 17:47:06
Hey CCP folk.

I re-subbed a few weeks ago and all was well. Seemingly right around the patch rollback I started to get this issue. I've since filed a bug report with requested logs, etc, sadly not much has come of that. I'm not sure where to take this anymore.. the game is unplayable as it stands.

I think my issue differs from most in that when Eve disconnects me, the majority of the time it takes my *entire network* with it. I cannot even begin to explain how that's possible, but it's happening ONLY when I'm running Eve, and it wasn't happening before. I changed nothing on my end hardware or software wise between the 'good times' and the 'bad times.' Prior to this I had 100+ days of uptime. As I said in my bug report, it seems directly tied to TCP timeout settings.

I'm still continuing to troubleshoot on my end. I've had my ISP run diag on my Modem signal strength both up and down, and do their "tests" to make sure it's working properly. All checks out. I've done 30/30/30 hard resets on the router back to factory defaults - same issue. I've poked holes in the SPI firewall for anything I could think of. I've enabled remote logging through Syslogd in DDWRT and found no apparent cause (yet). At this point I'll be reinstalling, flashing the router with newer firmware, and buying a new modem all for the sole purpose of troubleshooting these shenanigans.

What else can/should I do? I'd really like to resolve this and any help would be greatly appreciated.

Edit: New pingplotter data using TCP and port 26000, recommended settings found in the Network Guide. Getting packet loss on every hop except my router, all below 1% except for the last 4 hops. CCP IP's are consistent at about 2.5%. Haven't crashed so I can't provide data about that. Seemingly running pingplotter keeps the connection alive, which I've seen referenced in several of these threads.

Edit 2: Port 3724 gives the exact same pingplotter results. For what it's worth, I get 0% loss on ping to TQ through the router, so the small % loss is on the wireless side I believe. Regardless, running a constant plot has kept my connection alive and free of trouble for 3+ hours now.

Edit 12: Packet loss is back to 0% on wireless without me changing a thing.

CCP Warlock

Posted - 2010.10.31 18:15:00 - [426]
 

Interesting. Nothing we're doing should in theory at any rate, crash a network.

Could you raise a petition and send us a wireshark trace - what I would be particularly interested in seeing would be a trace while you're in a quiet system, with no local chat, doing something like mining. Could you also include your router model and ISP details as well. I want to check you're receiving KEEP_ALIVE packets from us properly.

You can expect a small amount of packet loss normally, and it shouldn't cause any issues. If sending other packets over the link - using ping plotter for example, is keeping the connection up, then i'm suspicious your router or ISP is a little too sensitive to lack of activity on connections, and is tearing them down too aggressively. But i'd need to see a wireshark trace before I speculated too much on that.


Miss AnnThrope
Posted - 2010.11.04 19:39:00 - [427]
 

Ok, I've never had issues with the 'socket closed' error in the 3 years I've been playing. Now after the last "patch", I get them everyday.

I play in the dead timezone, so I've always had the least amount of node crashes, lag, and other nonsense players in the busy times have to deal with.

So getting 'socket closed' errors, unexplained client crashes that freezes up the whole PC, lag at a time when there are barely 15k people online, etc is not funny.

Looking forward to CCP fixing their game.

Terrorform
Gallente
Posted - 2010.11.04 19:51:00 - [428]
 

Just wanted to say:

I have been having "socket closed" problems now for the last 6 weeks. This involved the client closing every 20 minutes on average. Most of the time it was when I was in a station, not doing much in space (mining, auto killing etc) or alt tabbing to windows.

I tried something last night which "appears" to have solved the problem.

I'm running windows xp, sp3, and have a hard wired connection. (Broadband asdl router) Up until now, I was allowing windows to automatically detect and assign my IP settings.

In TCP/IP properties I filled in the IP settings manually (for both the IP and DNS servers).

Since then, I haven't had any disconnects or socket closed errors.

I will post again if they return.

To find your IP settings etc:

Go to run (start menu)

Type: command (Enter)

Type ipconfig/all

I also grabbed a couple of numbers from my router.

If you mess up just change it back to "auto" assign. Keep playing around with the numbers until you get it right. First bit should be straight forward (IP settings), might throw you choosing the DNS settings.

Hope this helps :)


Terrorform
Gallente
Posted - 2010.11.04 23:48:00 - [429]
 

No problems so far :)

Have played for about 8 hours with no disconnects.

Taralesk Inshani
Dreddit
Test Alliance Please Ignore
Posted - 2010.11.06 17:52:00 - [430]
 

Originally by: CCP Warlock
Interesting. Nothing we're doing should in theory at any rate, crash a network.

Could you raise a petition and send us a wireshark trace - what I would be particularly interested in seeing would be a trace while you're in a quiet system, with no local chat, doing something like mining. Could you also include your router model and ISP details as well. I want to check you're receiving KEEP_ALIVE packets from us properly.

You can expect a small amount of packet loss normally, and it shouldn't cause any issues. If sending other packets over the link - using ping plotter for example, is keeping the connection up, then i'm suspicious your router or ISP is a little too sensitive to lack of activity on connections, and is tearing them down too aggressively. But i'd need to see a wireshark trace before I speculated too much on that.




Hey Warlock. It seems this was all some sort of giant coincidence/conspiracy on the part of my ISP. The first problem I have in 2 years just happens to be when I start playing EVE again.. at any rate, it has completely stopped. It happened less and less over time until it was stable again. At least that's my current theory, we'll see if it keeps up. If it starts happening again I'll be sure to get those Wireshark traces. Thanks.

Danette
Posted - 2010.11.08 23:08:00 - [431]
 

I just patched up to the latest version Saturday (was AFK all week) and started getting these connection issues. Haven't had any issues until I patched. I have 2 accounts and run both accounts on the same PC simultaneously. One is a miner and one a hauler.

On Sunday evening, after a productive mining session, I went back to the station with both accounts. For the rest of this discussion, the miner account, which was sitting in station spinning, never lost connection. I even did a few things like opening cargoholds, drone bays, and station storage just to make sure I still had connectivity while the rest of this happened ONLY to my hauler account.

On my hauler, I attempted to open the reprocessing interface. Lost connection and was bounced to the logon screen. Took me 3 tries to get logged back in. When I did get back, apparently the server didn't reset my session, because the reprocessing screen was open and listed all of the stuff in my station storage. I then went thru and selected all of the stuff I wanted to process and successfully reprocessed them. I then tried to open my station storage and got disconnected. It took me fully 14 tries to log back in. During this time, I was occasionally able to get to the character select screen and once even able to get back to my character, but was immediately disconnected. That one time I was able to get in, the station storage window was still open but there was nothing showing (once again proving that the server had not completely disconnected my session). I was able to get back in on the 14th try, and my station storage window was open, showing all of my stuff including the minerals I had just processed. I tried to right click on the Trit (approx 3.5million units) to pull up the market, and I crashed again. About this time, I gave up.

I also tried to open the Eve Online website many times during this issue to submit a bug report, and couldn't connect to the website (timeouts, slow website response). I was able to connect to other games (WoW) and websites (Fox News, MSNBC, CNN, etc) all the while.

Based on this, I want to make the supposition that the problem is happening when large amounts of data are being transferred, as in opening a storage location that has a lot of junk in it. Since my miner alt stayed connected the whole time, I don't believe that it's my ISP.

Going to go a little techy here. I had a problem similiar to this at my place of employment today. It turned out to be a new router interface set to Auto and the next hop router interface only being capable of 100bT (yeah, I know, it's old equipment, so some stuff is still 100bT). The new router interface kept trying to auto-negotiate to Gig, even though the old router was only capable of 100bT. Normal 32 byte pings and traceroutes didn't show any packet loss. Packet loss didn't show until we started pinging with a packet size of 1000. We had to change the new router interface from Auto to 100bT to fix the problem.

My point being could there be a router config mismatch going on? You guys have changed out a bunch of equipment lately. It could happen.

Getting off my soapbox now. Thank you very much!

Holly Hoover
Posted - 2010.11.09 00:42:00 - [432]
 

Edited by: Holly Hoover on 09/11/2010 00:42:10
Originally by: Terrorform
Just wanted to say:

I have been having "socket closed" problems now for the last 6 weeks. This involved the client closing every 20 minutes on average. Most of the time it was when I was in a station, not doing much in space (mining, auto killing etc) or alt tabbing to windows.

I tried something last night which "appears" to have solved the problem.

I'm running windows xp, sp3, and have a hard wired connection. (Broadband asdl router) Up until now, I was allowing windows to automatically detect and assign my IP settings.

In TCP/IP properties I filled in the IP settings manually (for both the IP and DNS servers).

Since then, I haven't had any disconnects or socket closed errors.

I will post again if they return.

To find your IP settings etc:

Go to run (start menu)

Type: command (Enter)

Type ipconfig/all

I also grabbed a couple of numbers from my router.

If you mess up just change it back to "auto" assign. Keep playing around with the numbers until you get it right. First bit should be straight forward (IP settings), might throw you choosing the DNS settings.

Hope this helps :)




Tried that but it doesn't work for me.I can try to log in 3 times in a row but fail and then succeed the 4th time. Ther SERVER won't let me in. I don't know why people keep thinking its their connection.
BTW this forum reply field is bugged again just like the Eve wallet window, jumping like a jumping bean, sigh...

hydroschip
Posted - 2010.11.10 10:17:00 - [433]
 

I have been experiencing some issues, but i don't know if it's the socket closed error.

When i am playing it is mostly one client. When i have only this client on it sometimes disconnects, but not instantly. my ship just keeps doing what it was doing, mining, flying, warping even happened one time during shooting! but any new input is not processed. What i do to check if im still connected is opening the wallet, when the number stays at 0 i no longer have a connection. This happens maybe once in a couple of hours.

When i play with more clients, mostly 2 sometimes 3! It happens more and more frequent. Sometimes they all disconnect at the sametime, and other times it happens to just one.
I tried to open my wallet and other screens for every minute so it keeps pushing data but it still keeps happening. I also tried running 2 clients from 2 computer (1 apple macbookpro and 1 windows7,64bit). But the problem persists, sometimes they disconnect simultaneous and sometimes not.

What i do do fix this is make my macbook connect on a vpn (at a friend of mine) and then login trough the vpn. This makes me have only 1 client on my own internet and where back to the situation of just 1 client :) Disconnect but much less frequent

Frequent i call once per hour and not frequent everything above. I don't have exact timings. (yet)

btw when my clients do not have connection anymore they selfrestart after couple of minutes.

Is this the socket closed issue? or am i experiencing something else.
My thinking made me think its my own internet because it doesnt happen over the vpn. But the strange thing everything else keep working, im not changing ip's. I mostly have teamspeak or skype on and this keeps working flawlessly without interruption.

Anyone got a link for me with what i should do with the ping thingie? more exactly what i should ping :)

involved characters/clients (Hydroschip, Hydrowater, Xitandra)
thanks,

Holly Hoover
Posted - 2010.11.11 23:47:00 - [434]
 

Edited by: Holly Hoover on 11/11/2010 23:50:35

Yes IMO I think it is all related. They are all symptoms of errors somewhere in the programming that they can't seem to fix.
I can watch my wallet/market orders window close by itself and then crash to desktop while the client reboots. Then I can spend 2 to 3 times trying to log back in and fail. Sometimes I get a connection to server closed message, sometimes not.
I also believe it is related to load as the rate of my disconnets is very high in Jita and at camped gates or stations.

Helios Aal
Posted - 2010.11.18 02:13:00 - [435]
 

I seem to have found a solution. At first I tried it with pingplotter continuously running, but to no avail. Then I read that it could be a problem with the router, so I set my computer up in a DMZ (means that my computer is outside the router's firewall) and also ran pingplotter continuously. worked like a charm, spent the rest of the night playing. No idea why this works, but it's worth a shot if you have no other option.

Holly Hoover
Posted - 2010.11.22 12:33:00 - [436]
 

I don't use a router on my cable modem. Tried running pingplotter continously but still get disconnected. I am getting good ping reports btw. Like I believe, the problem is the servers not the connection. I can't tell you how many time in Jita I hit that modify order command and the little modify window comes up and then a delay, disconnect. Always the same routine I can know when I'm going to be disconnected.

hydroschip
Posted - 2010.11.30 12:51:00 - [437]
 

hmm i switched ISP main reason was what i described 3 posts above :D (and it was 50cents cheapers and double the speed)

A lot of things in my configuration have changed, went from adsl to cable. got another modem + router. ubee evm3200 as modem and a WRT 320N with DD-WRT as router.

My problems have gone away. So somewhere in my previous gear it went wrong, unfortunately i have no idea what.
I can still hook it up the old way till mid december so if anyone wants me to test something contact me.

Holly Hoover
Posted - 2010.12.07 12:26:00 - [438]
 

Edited by: Holly Hoover on 07/12/2010 12:35:05

I really don't believe my problem is the connection and here's why.

When I'm sitting in a station doing nothing, I never get dropped. If I then pull the power plug on my cable modem, I get dropped almost immediately. That means there is a good connection keeping me in the game. But when I do things like querry the server using the markets, or doing session changes like undocking, I then get dropped by the server. That's why I think the problem is from the servers. If it was my connection, then shouldn't I also get dropped just from sitting in the station too?

One more thing. When I try to log back in after getting dropped, the first try usually gets me a connection to server closed message.It takes 2 or more trys before I can get back in to the game. Is that also my connection too or more like the server is bugged?

Harbinger Battlehore
Sardaukar Merc Guild
Posted - 2010.12.08 00:00:00 - [439]
 

I am getting the disconnects as well. Comcast has openly been eating p2p packets for a long time now, but it has only been since the expansion that I have had disconnects. I believe the socket error itself is only shown at the login screen. Am I wrong to assume that if the error occurs while playing that I wouldnt get the same popup but just have the client close and re-launch?

It's made the game unplayable for me. If it goes on for another month I am out.

- Regards

Sanctaphan
Posted - 2010.12.12 07:03:00 - [440]
 

This is absolutely, undeniably, the most absurd thing I have ever heard. Honestly, you are asking us, and blaming us for your changeto the game play? For your adding a 7th bit of code that is now flagging us as p2p traffic. For your problem, I say, "No, I will not ask my administrators to relax their security, gumming up the already crowded internet traffic bandwidth". They are, after all, protecting their network. It is you CCP, who are at fault. It is you CCP, who have decided to change the way you play, and it is you, CCP, that must correct the problem. To try to put the blame on us as your paying customers is absurd. For you to ask us to fix our own problem is obnoxious.
I will tell you this. If this problem is not fixed on Monsay, as you claim (one Monday having gone by already), you will leave me no choice but to quit, and to post all of this misgivings as publicly as possible.
There is space in my heart to help you. To report bugs, to report performance, and to aid in getting you the data required to move forward, but there is no room to make this problem my own. I did nothing wrong, and I do not pay you to make me work for a repair.

Originally by: CCP Sreegs
--------------------------------------------------------------------------------

Originally by: CCP Sreegs
--------------------------------------------------------------------------------


Hey guys we said the latest this should be fixed is Monday. That's when the vendor pushes the updated signatures to their clients (your schools). If you can get your school's admins to contact support for their p2p filtering solution they have a signature ready for them that will fix it which they have to apply.
--------------------------------------------------------------------------------



Ok I need to add an addendum to this... The updates are released by the vendor on Monday. It is up to the administrator of the device to update their devices. One would hope that your administrators would want to update their signatures but we have no way of forcing them to do so.

So, while it may not be what you all want to hear it's the facts as they stand. We don't control your school's networks and we are not their customer, you are, so it will be up to you guys to pressure them to get this done if they don't do it in a timely fashion. I'd recommend linking them this thread and they can email me if they have questions.
--------------------------------------------------------------------------------

Pitty Hammerfist
Posted - 2010.12.12 19:58:00 - [441]
 

yep i'm getting good pings and 0 packet loss to the eve server, but i am still getting dropped.

it's definatley not a ISP issue.

i've tried clearing caches and eve a full reinstall of eve.

I'ts something on your end, however it's been happening a lot less over the last few days, i still get a few connection dropouts at about 8.00pm Melbourne time and onwards.

Cutter Isaacson
Minmatar
Spycotics
Posted - 2010.12.13 15:36:00 - [442]
 

Hey Warlock, thanks for everything so far, it's refreshing to see such clear communication between CCP and the playerbase, especially on issues such as this.

Now I have further questions for you Very Happy The most important one concerning the isp's you work with to provide the backbone to the EVE servers. I have noticed recently that I am suffering massive packetloss and huge ping times when my data is being routed through the Abovenet service provider here in the UK.

I am 100% certain that they are the cause of numerous cases of socket closed errors, especially at weekends when their routers seem entirely incapable of handling the dataflow going through them to you. Does CCP have the option of switching to a different network at times like this? Especially as you had problems with the exact same ISP last year. If so, how do you go about doing this, and is there anything we the players can do to assist you?

I have already emailed both my ISP (TalkTalk) and the Abovenet provider to ask them what can be done, but any additional info I could get for you from them or vice versa would be a good idea I think. Please either let me know here, or feel free to eve-mail on this character or send an email to my personal email account (linked to my eve account).

Once again, many thanks for all your hard work, keep it up.


A proud EVE player and network admin wannabe

leyo690
Guillotine Therapy
Rooks and Kings
Posted - 2010.12.13 21:04:00 - [443]
 

Edited by: leyo690 on 13/12/2010 21:04:20
I support pitty and holly
I know when the problem come from connection, just for example, lags on ts or on connecting to other sites.
This is not from connection. My client started to crash more and more often since some weeks; and since yesterday, i can't even log on as the server is said "unknown", while i can download and use web as i want...

That is not how i planned to leave Eve, and i just hope CCP is seriously working on this issue; instead of answering as an idle hotline "might come from you...", it's not possible that there is so many people concerned at the same time.

CCP Warlock

Posted - 2010.12.15 16:34:00 - [444]
 

Originally by: Cutter Isaacson
Hey Warlock, thanks for everything so far, it's refreshing to see such clear communication between CCP and the playerbase, especially on issues such as this.

Now I have further questions for you Very Happy The most important one concerning the isp's you work with to provide the backbone to the EVE servers. I have noticed recently that I am suffering massive packetloss and huge ping times when my data is being routed through the Abovenet service provider here in the UK.

I am 100% certain that they are the cause of numerous cases of socket closed errors, especially at weekends when their routers seem entirely incapable of handling the dataflow going through them to you. Does CCP have the option of switching to a different network at times like this? Especially as you had problems with the exact same ISP last year. If so, how do you go about doing this, and is there anything we the players can do to assist you?
<snip>



Our internet providers are Telia Sonera, Level3, Global Crossing, Teleglobe, AboveNET and KPN. We occasionally will switch one of them out if it's having issues or has warned us about maintenance windows. I'm not in a position to comment on any individual provider's performance, but Operations does monitor this and reacts as required. It's generally unlikely that a major Internet provider would have anything but very occasional problems, but it is possible that there's an issue between them and your ISP, which could range all the way up to the ISP itself not buying enough bandwidth for the connections they're servicing. Your ISP should also be able to choose different routes if it wants to.

It's ... the Internet. There's a lot that can go wrong.

Within that timeframe, it might for example, be the case that some other game has caused a spike in ~8gb file downloads...

Internet Stats immediately before WoW Cataclysm goes live.

It is quite impressive to see the impact of something like that on planetary level statistics, assuming that's what it was - there's no way to know for sure.

Generally, if you occasionally get issues on your connection, especially at weekends, it's probably fair to assume that there's some kind of maintenance or hardware issue behind it. If it's a regular occurrence then please, raise a petition we will help you troubleshoot it. Also if it is our fault, then the more information we can get on it, the better.

The recent login problem on the other hand, is both decidedly annoying and also our fault and not our fault. We were not aware that a third party vendor had grabbed a part of our handshake sequence to use as an EVE detector, and nor should they have been using that particular aspect of our communication sequence for that purpose. Sanctaphan is quite right, this is part of the continuing arms race against Internet congestion, but there are better ways to do traffic detection and shaping than that, and EVE's general traffic pattern is in fact extremely distinctive especially when compared with various p2p traffic sources.

Cutter Isaacson
Minmatar
Spycotics
Posted - 2010.12.16 12:13:00 - [445]
 

Hello again Warlock. As always I thankyou for your prompt and detailed responses, you guys really are the best. Having taken a look at the traffic stats you posted, I got in touch with my ISP and they have confirmed that the recent issues with packet loss and severe lack of bandwidth was the result of two things.

Firstly they had, as you quite rightly pointed out, not purchased enough bandwidth to cover even normal operations and secondly they had not factored in the release of the World of Warcraft expansion. These two things combined led to massive drop-outs across 70% of their local network resulting in ping times hitting the low thousands and packet loss frequently hitting 90% across a minimum of 14 hops.

I have also spoken with the lead engineer for my area (I lucked out here, he lives 10 minutes down the road) and he has confirmed a number of worrying habits displayed by the ISP. Firstly they seem to treat online games as P2P traffic regardless of its actual status, and are known to randomly block ports under the pretense of line faults.

Secondly that the company does not like to re-route traffic around affected areas unless they absolutely have to (eg the day they recieved around 1100 complaints in a 2 hour period) and lastly that they seem unwilling to accept responsibility for any damage to the physical structure of their lines, preferring to argue it out with BT who own the actual line.

Having spoken with BT numerous times as well as with representitives of other local ISP's, it seems as though my one is notorious for passing the buck at every available opportunity. As you may have guessed I will shortly be looking for a suitable replacement for my service provider.

Many thanks once again for all the information you have passed my way, without it I may well have stuck with this useless company and been thoroughly unhappy. Oh, and for the record, my ISP is TalkTalk, part of the Carphone Warehouse companyCrying or Very sad

Zon Tyros
Posted - 2011.01.02 05:44:00 - [446]
 

I have been having this issue non-stop pretty much everyday. Disconnect within a minute after loggin in. Any solution yet?

Petition filed.

Any help appreciated.

Raik
Posted - 2011.01.10 21:28:00 - [447]
 

I have recently returned to the game (after about 2 years) and since coming back have had the socket closed errors as described in this thread.

In my case it was a port forwarding problem. I opened up port range 26000-26001 on both TCP and UDP and it has fixed the problem
opening up 26000 on its own did not work for me, i needed to open up 26001 aswell. This would explain why people who have enabled DMZ for their host have not had the problem.

I am not sure if it is necessary to open ports for UDP but i'm sure someone at CCP can clarify.

Speedierone
Posted - 2011.01.11 21:32:00 - [448]
 

Edited by: Speedierone on 11/01/2011 21:33:28
i used to have this quite often and i uninstalled javascript which is almost always running and very rarely does it happen anymore

Holly Hoover
Posted - 2011.01.13 08:34:00 - [449]
 

Originally by: Speedierone
Edited by: Speedierone on 11/01/2011 21:33:28
i used to have this quite often and i uninstalled javascript which is almost always running and very rarely does it happen anymore


Honestly I fail to see how javascrip could have anything to do with getting disconnected.

Being a online game I would really think that players getting and staying connected would be number ONE priority for a MMORPG. I've cut down to only one active account because of this, and I'm sure many many others have done the same or downright just stopped playing.

Anosh
Posted - 2011.01.16 22:49:00 - [450]
 

Not going to read back through 15 pages but will offer my limited experiences.

(1) Working away I have yet to find a hotel with a wireless network that doesn't cause socket closed on eve at some point.
(2) If I play wirelessly at home - same thing
(3) At home if i wire connect to the router - rock solid, very few d/c - usually in massive fleet travel / gate lag
So, using all the same ISP, hardware etc, and comparing 2 vs 3, why should a wireless vs wired first hop make such a difference ?

(PS i don't speak technese)


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