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blankseplocked Reactivate account impossible?
 
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Ripmeoff
Caldari
The Graduates
Morsus Mihi
Posted - 2008.10.01 17:48:00 - [1]
 

Anyone else than me having probs reactivate your account?

CCP Wrangler

Posted - 2008.10.01 17:54:00 - [2]
 

I'm not aware of any issues with this, but if more people have problems, please let us know. Meanwhile, you are welcome to create a petition in the Billing & Account category, the GMs will help you sort it out. Smile

Zeba
Minmatar
Honourable East India Trading Company
Posted - 2008.10.01 17:54:00 - [3]
 

Edited by: Zeba on 01/10/2008 17:55:01
Credit card not getting authorized?

edit.. Bah I got pwnd by Wrangler. Razz

Ripmeoff
Caldari
The Graduates
Morsus Mihi
Posted - 2008.10.01 17:57:00 - [4]
 

Originally by: CCP Wrangler
I'm not aware of any issues with this, but if more people have problems, please let us know. Meanwhile, you are welcome to create a petition in the Billing & Account category, the GMs will help you sort it out. Smile


I did that but just wanted to know if it was just me that had the probs.

#3
Well the Credit Card I used has run out yes. So i Needed to change subscription details.
But if account isent active, this is impossible. Sad

Ex0101
Gallente
The Scope
Posted - 2008.10.01 18:09:00 - [5]
 

Keep getting an error trying to reactivate two of my alts with ETC's, just come back after a break to, petitions in, not a good start :(

Ripmeoff
Caldari
The Graduates
Morsus Mihi
Posted - 2008.10.01 18:29:00 - [6]
 

Originally by: Ex0101
Keep getting an error trying to reactivate two of my alts with ETC's, just come back after a break to, petitions in, not a good start :(


Nope.... I know the feeling... Evil or Very Mad

Eric Thebee
Posted - 2008.10.01 18:34:00 - [7]
 

Originally by: Ripmeoff
Anyone else than me having probs reactivate your account?


Yes, petition in, drumming fingers on desk.


Ripmeoff
Caldari
The Graduates
Morsus Mihi
Posted - 2008.10.01 18:48:00 - [8]
 

Originally by: Eric Thebee
Originally by: Ripmeoff
Anyone else than me having probs reactivate your account?


Yes, petition in, drumming fingers on desk.




Oh YES!! Confused

Dygon Linne
Posted - 2008.10.01 19:15:00 - [9]
 

i have had this problem most of the day activating one of my accounts, sent a petition in hours ago hope we can get something sorted soon Confused

CCP Wrangler

Posted - 2008.10.01 20:31:00 - [10]
 

We're looking into this right now, will post more when I know more.

Railman
SEPTAGON TRANS-ILLUMINATI CORPORATION
Posted - 2008.10.01 20:45:00 - [11]
 

oki sounds

CCP Wrangler

Posted - 2008.10.01 20:50:00 - [12]
 

We currently have people on their way to take a look at our systems.

DubanFP
Caldari
Caldari Provisions
Posted - 2008.10.01 20:53:00 - [13]
 

Are you trying to activate a trial acount with a bought "with isk" GTC?

GM Nova

Posted - 2008.10.01 21:02:00 - [14]
 

Our people are looking into this. They have located the error and should solve this within the hour.

We sincerely apologize for this inconvenience.


CCP Wrangler

Posted - 2008.10.01 21:20:00 - [15]
 

The issue has now been solved, reactivating your account should work again, but if you have any further issues, please post them as we will monitor this thread for a while.

Railman
SEPTAGON TRANS-ILLUMINATI CORPORATION
Posted - 2008.10.01 21:25:00 - [16]
 

still dosent work for me to reactive my accountSad

CCP Wrangler

Posted - 2008.10.01 21:27:00 - [17]
 

Originally by: Railman
still dosent work for me to reactive my accountSad
There was an issue with one of our servers that has now been solved. Additionally we do have some fairly powerful anti fraud protection in our billing system which means that sometimes you have to contact Customer Support to be able to subscribe or reactivate.

Ex0101
Gallente
The Scope
Posted - 2008.10.01 21:28:00 - [18]
 

On trying to reactivate with ETC you now get the following message instead of the previous error before the fix :

To re-activate your account simply fill out your personal and Direct Debit bank information in the form below and press the 'Next' button.

GM Nova

Posted - 2008.10.01 21:33:00 - [19]
 

Originally by: Ex0101
On trying to reactivate with ETC you now get the following message instead of the previous error before the fix :

To re-activate your account simply fill out your personal and Direct Debit bank information in the form below and press the 'Next' button.



Please ignore this text and enter your code. This is a message error and should not affect the reactivation.

Railman
SEPTAGON TRANS-ILLUMINATI CORPORATION
Posted - 2008.10.01 21:33:00 - [20]
 

Additionally we do have some fairly powerful anti fraud protection in our billing system which means that sometimes you have to contact Customer Support to be able to subscribe or reactivate.


What you mean by that?Shocked I payed my 2 other accounts few days ago and it worked jsut fine and NOW it suddenly not work anymore,so i should write yet another petention just because you cant solve the problem and yet ahlt me anothe day to logg in to the game and change skillQuestion

Ex0101
Gallente
The Scope
Posted - 2008.10.01 21:36:00 - [21]
 

Originally by: GM Nova

Please ignore this text and enter your code. This is a message error and should not affect the reactivation.



Thank you, all sorted :)

DubanFP
Caldari
Caldari Provisions
Posted - 2008.10.01 21:37:00 - [22]
 

Edited by: DubanFP on 01/10/2008 21:37:20
Originally by: Ex0101
Originally by: GM Nova

Please ignore this text and enter your code. This is a message error and should not affect the reactivation.



Thank you, all sorted :)

This begs the question. What exactly did CCP "fix"?

Jana Clant
New Dawn Corp
New Eden Research.
Posted - 2008.10.01 21:38:00 - [23]
 

Originally by: DubanFP
Edited by: DubanFP on 01/10/2008 21:37:20
Originally by: Ex0101
Originally by: GM Nova

Please ignore this text and enter your code. This is a message error and should not affect the reactivation.



Thank you, all sorted :)

This begs the question. What exactly did CCP "fix"?


The universe.

CCP Wrangler

Posted - 2008.10.01 21:39:00 - [24]
 

Originally by: Railman
What you mean by that?Shocked I payed my 2 other accounts few days ago and it worked jsut fine and NOW it suddenly not work anymore,so i should write yet another petention just because you cant solve the problem and yet ahlt me anothe day to logg in to the game and change skillQuestion
Anti fraud protection does not mean we think you're trying to commit fraud, it's automated things that catches possible frauds, and sometimes things that are legit as well. Think of it as the email junk filter, sometimes it sorts out emails that are legit and you have to manually put it back in your inbox, petitioning us let's us fix the issue manually. Smile

If you have an active petition, please update it to reflect that the issue was fixed and you still can't activate your account.

Dygon Linne
Posted - 2008.10.01 21:46:00 - [25]
 

GTC reactivation working fine now, thanks

Railman
SEPTAGON TRANS-ILLUMINATI CORPORATION
Posted - 2008.10.01 21:55:00 - [26]
 

Problem is solved

Eric Thebee
Posted - 2008.10.01 22:20:00 - [27]
 

Reactivation working fine now, thanks.


 

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