| Author |
Topic |
Xrak
Pat Sharp's Potato Rodeo
Wildly Inappropriate. |
Posted - 2008.07.28 18:05:00 - [ 1]
Edited by: Xrak on 28/07/2008 18:09:00
My apologies if this is hard to follow, just wanted to rant about this.
I am currently with T-Mobile on 'Just Sim 20', this gives me 300 minutes and 500 texts a month for £20.
I need to save some money and figure going down to a £15/month contract is an easy way. T-Mobile sim only plans have now changed and are called 'Solo', and 'Solo 15' gives 350 minutes and 650 texts a month for £15. Great I think, less money and better contract. I ring up customer services (which are incidentally the friendliest and most helpful customer services I have ever had to talk with) and say I want to change. Turns out they cant [read won't] change my plan, and I would have to cancel my contract and start a new one if I want to change. So I think fine it's a hassle but will be worth it, but alas if I do that I cant take my current phone number with me. So if I want a £15/month contract with my same number, my only option is to change to another mobile phone company and get the number transferred.
Grats T-Mobile you just lost a customer, because you didnt want to lose £5/month revenue, you have actually now lost £15/month.
|
mamolian
Cruoris Seraphim |
Posted - 2008.07.28 18:09:00 - [ 2]
Sounds unusual.. that they cant keep the same phone no?  Personally I prefer the pay as you go option.. I had a contract phone once.. used to have like 180 quid a month bills /  \ |
annoing
Amarr
Dirt Nap Squad
Dirt Nap Squad. |
Posted - 2008.07.28 19:05:00 - [ 3]
They cant stop you taking your number with you.... Any mobile firm will take any number you provide just to be happy to get your cash. I use Virgin, and while the company generally suckage big time, they actually do have a good mobile service.
|
Xrak
Pat Sharp's Potato Rodeo
Wildly Inappropriate. |
Posted - 2008.07.28 22:07:00 - [ 4]
 Originally by: annoing
They cant stop you taking your number with you.... Any mobile firm will take any number you provide just to be happy to get your cash. I use Virgin, and while the company generally suckage big time, they actually do have a good mobile service.
They aren't stopping me taking my number with me. They won't transfer my number to a new contract in the same company. |
Eternal Error
Exitus Acta Probant
|
Posted - 2008.07.28 22:10:00 - [ 5]
K. |
Micheal Dietrich
Caldari
Caldari Provisions |
Posted - 2008.07.28 22:24:00 - [ 6]
They lost me a couple months back after being a 7 year long customer.
For the most part it was my fault because I reduced my calling plan to as little as possible due to never talking to anyone and the ones I do talk to it's usually for 5 minutes. Then a friend starts calling me and talking for long periods of time and I knew I was racking up a bill.
The bill came out to 700+ and I tried to talk to them about a payment plan and they refused that. Of course I can't pay that in one lump sum so they shut the phone off. I needed a phone so I went to verizon and I'm happy with these guys. |
ILikeTastyPie
CHON
THE R0NIN |
Posted - 2008.07.29 00:34:00 - [ 7]
Edited by: ILikeTastyPie on 29/07/2008 00:35:07Im with vodafone and they are awful tbh. I bought a phone that had just come out and therefore the contracts were awful, my mate with an n95 is getting a better contract for the same price and thats a better phone. Im paying £30 a month for a w910i with 200 mins and 300 texts. They introduced much better contracts for the same phone which they wont let me have. On top of that I have something texting me charging me an extra £20 a month. Vodafone claim I must of signed up to something that was doing it, which is wrong cos I definately haven't given any information anywhere, im not stupid. I asked them to cancel it and they said they did, however its still taking money. But, I don't care, my mum pays the contract  |
Imperator Jora'h |
Posted - 2008.07.29 01:25:00 - [ 8]
Edited by: Imperator Jora''h on 29/07/2008 01:27:13 Originally by: Micheal Dietrich
They lost me a couple months back after being a 7 year long customer.
For the most part it was my fault because I reduced my calling plan to as little as possible due to never talking to anyone and the ones I do talk to it's usually for 5 minutes. Then a friend starts calling me and talking for long periods of time and I knew I was racking up a bill.
The bill came out to 700+ and I tried to talk to them about a payment plan and they refused that. Of course I can't pay that in one lump sum so they shut the phone off. I needed a phone so I went to verizon and I'm happy with these guys.
They (T-Mobile) did something similar to me. I had what I thought was an all inclusive plan that included data services, text and so on. Enter new GF. We figured out I could use AOL Instant Messenger service on my phone. So while I was out and about for work she'd chatter away via AIM. I actually checked their website to see if IM counted as a text message but found no info on it so thought all was fine. Get my bill...$700+. Practically **** myself. Every stupid "ok" and "sure" and ";-)" equaled a text message of which I was apparently only allowed 50 per month. So after a month of IMing I had racked up thousands of individual messages each billable. I called them and they flatly refused to do anything about it and after a lot of complaining pointed me to the one webpage (believe me not obvious) where it said IM = text message (just that one place). Here's the rub. I paid the thing and later, in some other conversation with them about something else, the lady told me I could have just upped my account to the unlimited text plan and they would have retroactively applied it and would have cost me like $10 more. I asked her if we could do that now but too late...bill was settled. Furious barely covers it. They will rip you off any chance they get. Forget keeping a customer. My contract expired with them 2 months ago and I am waiting for an iPhone and going to AT&T. Unfortunately the damn Apple store here STILL has daily three hour lines to buy one and the AT&T stores tell me a 20 day waiting list minimum. God I hate all of them... |
Rawr Cristina
Caldari
Naqam |
Posted - 2008.07.29 01:38:00 - [ 9]
Originally by: ILikeTastyPie
Im with vodafone
I'm sorry for your loss  Vodafone have always been a ripoff really. They're doing deals on 3g mobile broadband where I work - You pay like £100 for the USB dongle and have to pay £25 a month contract for only 5gb allowance  compared to 3 where you get the same 5gb only the modem is free and it's only £15 a month... |
Wil Smithx
Minmatar
Brutor Tribe |
Posted - 2008.07.29 15:38:00 - [ 10]
T-mobile are ****, they apparently have the best customer service by some survey (like their own customer support department :P ) but in my experience their support is non existant.
I battled with T-mobile for a year:
I had an MDA pro - brilliant phone, everyhting is fine...
It gets stolen...
After a 6 hour phonecall to their customer services department during which I was told many different incorrect things by many people, hung up on, sent to internal call centres I wasnt meant to be able to reach and finally yelling at the chimp in the chichester branch of T-mobile...
I get given the vario II, which I didn't want and has broken 6 times in the year I have had it meaning for about 3 months of that time I had a ****ing useless replacement phone.
I now have a nokia E90 with O2 and this is working just fine for me. |
Daelorn |
Posted - 2008.07.29 15:52:00 - [ 11]
Originally by: Imperator Jora'h
Edited by: Imperator Jora''h on 29/07/2008 01:27:13
Originally by: Micheal Dietrich
They lost me a couple months back after being a 7 year long customer.
For the most part it was my fault because I reduced my calling plan to as little as possible due to never talking to anyone and the ones I do talk to it's usually for 5 minutes. Then a friend starts calling me and talking for long periods of time and I knew I was racking up a bill.
The bill came out to 700+ and I tried to talk to them about a payment plan and they refused that. Of course I can't pay that in one lump sum so they shut the phone off. I needed a phone so I went to verizon and I'm happy with these guys.
They (T-Mobile) did something similar to me.
I had what I thought was an all inclusive plan that included data services, text and so on.
Enter new GF. We figured out I could use AOL Instant Messenger service on my phone. So while I was out and about for work she'd chatter away via AIM. I actually checked their website to see if IM counted as a text message but found no info on it so thought all was fine.
Get my bill...$700+. Practically **** myself. Every stupid "ok" and "sure" and ";-)" equaled a text message of which I was apparently only allowed 50 per month. So after a month of IMing I had racked up thousands of individual messages each billable.
I called them and they flatly refused to do anything about it and after a lot of complaining pointed me to the one webpage (believe me not obvious) where it said IM = text message (just that one place).
Here's the rub. I paid the thing and later, in some other conversation with them about something else, the lady told me I could have just upped my account to the unlimited text plan and they would have retroactively applied it and would have cost me like $10 more. I asked her if we could do that now but too late...bill was settled.
Furious barely covers it. They will rip you off any chance they get. Forget keeping a customer.
My contract expired with them 2 months ago and I am waiting for an iPhone and going to AT&T. Unfortunately the damn Apple store here STILL has daily three hour lines to buy one and the AT&T stores tell me a 20 day waiting list minimum.
God I hate all of them...
Damn every AIM client I've used has worked off the data plan. I managed to get my iPhone the next day, only had to wait in line for 45 minutes too. Be warned though, the AIM client for the iPhone is pretty crappy. |
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