| Author |
Topic |
Jimmy De'Souza |
Posted - 2011.08.20 04:38:00 - [ 1]
I have always subbed one month at a time, because thats how I like to do it. However I decided not to resub with the "They may implement pay to win, lets stop paying them!" thing. But CCP set my account to automatically resub. I never did as I never would.
How the hell do I get the money they stole back?
Hell, its a lucky thing I was thinking of resubbing now that it seems they have taken notice of the complaints or I never would have found out. I have paid had 3 months worth of subs stolen from me and this is ****ing wrong.
Sorry if this is a poorly worded or something but I am goddamn ****ing ****ed off by this. |
Alpheias
Euphoria Released
HYDRA RELOADED |
Posted - 2011.08.20 04:44:00 - [ 2]
:popcorn:
Then what? |
Nykky Syxx |
Posted - 2011.08.20 04:45:00 - [ 3]
Can someone dig up last week's thread about this?
tl;dr: Working as intended, read the fine print (the part where it says "You will be automatically renewed unless you indicate otherwise in account management"), yadda yadda, no one actually cares, get bent OP. |
Jimmy De'Souza |
Posted - 2011.08.20 04:46:00 - [ 4]
 Originally by: Alpheias
:popcorn:
Then what?
Dont know, launched off a barrage of foul mouthed petitions, lets see what that gets me. ****ing thieves. Guess that has decided whether I am resubbing or not for me. |
Shartifartblast
Minmatar
In Praise Of Shadows |
Posted - 2011.08.20 04:50:00 - [ 5]
There is no need to be a complete prick just because of an error. I bet you scream and stamp your feet at people in real life whenever a mistake is made too. |
flank steak
Caldari
Super Batungwaa Ninja Warriors
0ccupational Hazzard |
Posted - 2011.08.20 04:51:00 - [ 6]
Scratch 3 carebears! |
Alpheias
Euphoria Released
HYDRA RELOADED |
Posted - 2011.08.20 04:54:00 - [ 7]
Originally by: Jimmy De'Souza
Guess that has decided whether I am resubbing or not for me.
What? That you are indecisive too? |
Gramps Pank |
Posted - 2011.08.20 04:56:00 - [ 8]
Interesting... despite my previous assumptions it seems CCP can, in fact, fix stupid. |
Gratianus Augustus |
Posted - 2011.08.20 05:48:00 - [ 9]
Edited by: Gratianus Augustus on 20/08/2011 05:48:43
Ring VISA and "chargeback".
Old scam, xpics was so over the top with it that now-a-days it's easy to reverse.
"Card unsighted"
|
Phlyk
The VonBraun Institute |
Posted - 2011.08.20 09:19:00 - [ 10]
When this happened to me I just sent them an email saying that I hadn't intended for the auto re-sub to happen and that I couldn't find a way of disabling it.
They refunded the money quickly and set my account to deactivated for me so it no longer auto-subscribed.
No problems at all. |
baltec1 |
Posted - 2011.08.20 09:54:00 - [ 11]
1. Just about everything with a subscription will automatically continue unless you opt out. My car insurance for example.
2. Why did you not check your account statements from the bank for three months? |
CCP Cascade
 |
Posted - 2011.08.20 09:58:00 - [ 12]
Hi Jimmy De'Souza, As Phlyk mentions in this thread, the best way to settle this is be filing a petition under billing with as much information regarding what happened as possible. Also, we are not criminals. If an error happened in our billing, you will probably not be alone and you will get your money back. But the best way is to file a petition to get it investigated.  |
Zara Intaki
Gallente
State Protectorate
|
Posted - 2011.08.20 10:03:00 - [ 13]
S U B S C R I P T I O N
Now, go look for that word in wikipedia. |
Lester Knight Chaykin |
Posted - 2011.08.20 10:38:00 - [ 14]
|
Facist Monk
Caldari
East Khanid Trading
Khanid Trade Syndicate |
Posted - 2011.08.20 10:58:00 - [ 15]
how the heck did you not notice...it's your own fault for being so stupid and not looking at bank statements...it has been 3 months!
what a failure.... |
Tippia
Caldari
Sunshine and Lollipops
|
Posted - 2011.08.20 11:04:00 - [ 16]
Interesting… There has been a number of these kinds of threads in the last month. What is it that suddenly has made people not understand the meaning of “subscription” and/or “recurring payment”?  I could almost kind of nearly sort of understand it if someone has never played an MMO before (aside from most subscriptions for other things working the exact same way), but EVE doesn't really strike me as a “first MMO” kind of game. |
Deviana Sevidon
Gallente
Panta-Rhei
Butterfly Effect Alliance |
Posted - 2011.08.20 11:06:00 - [ 17]
Another one complaining about supposedly existing or planned pink P2W elephants of EVE.
You will not be missed, but please make sure to contract me your stuff before you go. |
Ethan Bejorn
Caldari Provisions |
Posted - 2011.08.20 11:13:00 - [ 18]
I am pretty sure it is because when CCP implemented their new account page, if your sub was cancelled, but still active, it was changed and the pending cancellation removed. Incompetence or fraud? |
Sneakybustard |
Posted - 2011.08.20 11:15:00 - [ 19]
to the op: how stupid can you be?. go eat a bag of ****s |
Siwena |
Posted - 2011.08.20 11:18:00 - [ 20]
Edited by: Siwena on 20/08/2011 11:18:22
Somehow I feel you're a very special kid.
Edit: I wish I could pet you OP |
Llyandrian
Amarr
Livestock Science Exchange |
Posted - 2011.08.20 11:51:00 - [ 21]
Originally by: CCP Cascade
Hi Jimmy De'Souza,
As Phlyk mentions in this thread, the best way to settle this is be filing a petition under billing with as much information regarding what happened as possible.
Also, we are not criminals. If an error happened in our billing, you will probably not be alone and you will get your money back. But the best way is to file a petition to get it investigated.
At the moment in account management has no way to cancel a subscription which is out of order. |
Mr Kidd |
Posted - 2011.08.20 12:41:00 - [ 22]
Edited by: Mr Kidd on 20/08/2011 12:59:13Edited by: Mr Kidd on 20/08/2011 12:41:47 Originally by: Shartifartblast
There is no need to be a complete prick just because of an error. I bet you scream and stamp your feet at people in real life whenever a mistake is made too.
Not knowing if OP made his own error when unsubbing, I'll just throw this out there: Why do people continually apologize for corporations who habitually make billing errors? If billing is so prone to legitimate errors, one would expect there to be erroneous credits to one's accounts instead of only debits. But, it never works that way. Wake up people. Also, I just checked my account management settings. Even though I "canceled" my account and am instead burning through my stockpile of plex my CC is due to be charged in a couple of days. There are not options to remove CC details. Nice and convenient oversight CCP, thanks. |
Naran Eto |
Posted - 2011.08.20 12:47:00 - [ 23]
|
Wumpscut 4lyfe |
Posted - 2011.08.20 12:48:00 - [ 24]
 people are not wanting to pay CCP anymore. you ain't seen nuthin' yet. have fun with your monocles and nothing. |
Naran Eto |
Posted - 2011.08.20 12:51:00 - [ 25]
Originally by: Mr Kidd
Edited by: Mr Kidd on 20/08/2011 12:41:47
Originally by: Shartifartblast
There is no need to be a complete prick just because of an error. I bet you scream and stamp your feet at people in real life whenever a mistake is made too.
Not knowing if OP made his own error when unsubbing, I'll just throw this out there:
Why do people continually apologize for corporations who habitually make billing errors? If billing is so prone to legitimate errors, one would expect there to be erroneous credits to one's accounts instead of only debits. But, it never works that way. Wake up people.
Although i agree with the sentiment of your post sniply because big companies that have a billing system should take more care than they do (and it's not just CCP that make mistakes), i feel i have to point out the reason you only see debits and not credits. It's pretty simple, the whole billing system is designed to take money not give it, for them to refund money they have to do it manually, that's why it's always debits that are ****ed up, because that's the only automated part of the abilling system, if the system was designed to give out vredits automaticvally we would probably see just as many mistakes with credits as we have with debits. |
Jiska Ensa |
Posted - 2011.08.20 12:57:00 - [ 26]
Ha! This is rich :) OP crying over losing, what, $45? I bet you're the type who doesn't pay his credit card off every month, thus losing a lot more than that to interest... |
Mr Kidd |
Posted - 2011.08.20 13:12:00 - [ 27]
Originally by: Naran Eto
Although i agree with the sentiment of your post sniply because big companies that have a billing system should take more care than they do (and it's not just CCP that make mistakes), i feel i have to point out the reason you only see debits and not credits.
It's pretty simple, the whole billing system is designed to take money not give it, for them to refund money they have to do it manually, that's why it's always debits that are ****ed up, because that's the only automated part of the abilling system, if the system was designed to give out vredits automaticvally we would probably see just as many mistakes with credits as we have with debits.
That would make sense except, their billing system is designed to give game time automatically. Yet, is anyone getting free game time they didn't pay for? No. The game is designed to give to all sorts of items in various forms. When you kill something then items drop. When you purchase something with isk, you receive an item(s). When you apply a plex you get game time. All of this is "automatic". And the system does it millions of times a day. And yet, not once do I ever remember having NPC sh*t anything they shouldn't. Neither has there ever been a lot of items I've purchased only to receive more than I should have. Nor when I've applied a plex have I ever been given 2 mos of game time by error. I mean, if systems designed to give/take were really that prone to error, why is it the errors are always when then systems take and never when they give? The law of averages just don't agree. |
Brema Gangrel
Caldari
Drama Llamas
|
Posted - 2011.08.20 13:26:00 - [ 28]
Originally by: Mr Kidd
Originally by: Naran Eto
Although i agree with the sentiment of your post sniply because big companies that have a billing system should take more care than they do (and it's not just CCP that make mistakes), i feel i have to point out the reason you only see debits and not credits.
It's pretty simple, the whole billing system is designed to take money not give it, for them to refund money they have to do it manually, that's why it's always debits that are ****ed up, because that's the only automated part of the abilling system, if the system was designed to give out vredits automaticvally we would probably see just as many mistakes with credits as we have with debits.
That would make sense except, their billing system is designed to give game time automatically. Yet, is anyone getting free game time they didn't pay for? No.
The game is designed to give to all sorts of items in various forms. When you kill something then items drop. When you purchase something with isk, you receive an item(s). When you apply a plex you get game time. All of this is "automatic". And the system does it millions of times a day. And yet, not once do I ever remember having NPC sh*t anything they shouldn't. Neither has there ever been a lot of items I've purchased only to receive more than I should have. Nor when I've applied a plex have I ever been given 2 mos of game time by error.
I mean, if systems designed to give/take were really that prone to error, why is it the errors are always when then systems take and never when they give? The law of averages just don't agree.
There has been a case of the game giving you something when you shouldnt have been recieving it. Look up the POS exploit! |
Mr Kidd |
Posted - 2011.08.20 13:43:00 - [ 29]
Originally by: Brema Gangrel
There has been a case of the game giving you something when you shouldnt have been recieving it.
Look up the POS exploit!
I did. Not much detail there in how it operated or how the exploit was affected. But, I will assume that it required the user to to do "something" every time in order for the exploit to work. I'm not talking about this kind of exploit. I'm talking about random erroneous givings in which the user cannot "exploit" in order to reproduce the action on demand. If you guys don't want to see habitual billing errors for what they are, fine. I'm not going to argue the point because I think I've made mine quite clear. |
Llyandrian
Amarr
Livestock Science Exchange |
Posted - 2011.08.20 14:04:00 - [ 30]
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