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blankseplocked Eve didn`t start and Repait tool spits an error
 
This thread is older than 90 days and has been locked due to inactivity.


 
Author Topic

Lamasul
Posted - 2011.05.20 06:24:00 - [1]
 

Edited by: Lamasul on 27/05/2011 11:35:17
As the topic already said my eve client won`t start since the patch yesterday. I tried to start the repair toll since this helped most of the time but i get this error.

Restoring folder: "C:\Program Files (x86)\Eve\EVE"
Build folder Info:
Checkum DB: "C:\Users\Lama\AppData\Local\CCP\EVE\C_C3D5~1\checksums"
__name__: main
version: 6.44
build: 259851
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 259851
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 97, in _TaskRun
File "repairTool\repairUI.pyc", line 77, in Start
File "repairTool\repairLogic.pyc", line 146, in Repair
File "repairTool\repairLogic.pyc", line 276, in Restore
File "repairTool\repairLogic.pyc", line 343, in GetRepairUrl
File "repairTool\repairTools.pyc", line 250, in GetRepairInfo
File "ConfigParser.pyc", line 316, in readfp
File "ConfigParser.pyc", line 505, in _read
MissingSectionHeaderError: File contains no section headers.
file: <???>, line: 1
"\x1f\x8b\x08\x00\x00\x00\x00\x00\x04\x00\xdcUQk\xdb0\x10~7\xf8?\x08\xc6`\x83\xc5\xae\x93m\x94A\x1e\xca\x08\xab\xa1\xcb\xd8\x92\xede\x94\xa0Xg,*KF\x92\xe3\xf6\xdfW'9\xa9\x9b\x8d\xb5}\x88\x1ff(\xa8\xd2\xdd\xa7\xfb\xbe\xbbO\x89\xa3Wd~\xba/\x8e~3(i+\xecu\x1c\xe1]\x93\xd3}\x08\xbf\x03m\xb8\x92D\xb6\xf5\x164Q%\xb1\x15\x10\r\r\xe5\x9aX\xa5\xc4;\xd2\x1a`nIn\xa4\xea\x08/I\x07D\x82\xdfB\x80\xb6a\xd4\xc2qV\x1c\xf5\xc0\x9b\x8e\xcb\xf9,\x99\xce\x1evjZ\xb8\x9d\xec|\x14~?\xb5\xc0\xda\xb1<\xe1\xea4\xf6\xc0\xf8oT\x1d;*\xf7\x94\xb8A\x00\xa4\x8ad+\x90>^B7\xccqQ\x84\xa9N\n"
Total Runtime: 0h00m00s


What did i do wrong?

Edit: ID for the new petiton 2464203

GM Xamother

Posted - 2011.05.20 08:28:00 - [2]
 

Hi,

See if clear your cache folder helps.

1) Start the EVE client (do not login yet).
2) Press ESC or click on the Settings button and go to the 'Reset Settings' tab and click on the 'Clear' button for 'Clear all cache files'
3) The client will prompt you to restart the client, click yes on that prompt
4) Once the client has been restarted login normally and see if that fixes the issue.

If the problem persists, try the following:

1) Start the EVE client (do not login yet).
2) Press ESC or click on the Settings button and go to the 'Reset Settings' tab and click on the 'Clear' button for 'Clear all settings'
3) The client will prompt you to restart the client, click yes on that prompt
4) Once the client has been restarted login normally and see if that fixes the issue.

Please do note that this will reset all the client settings to default settings.

If the problem still persists, please file a petition from here, and assuming you're running Windows OS please include DXDIAG and logserver file in the petition.

Best regards,
Senior GM Xamother
EVE Online Customer Support

Lamasul
Posted - 2011.05.20 12:09:00 - [3]
 

My Problem is that i cnt start my Eve Client. In the task manager the process itself is loading for a moment and then it should pop up the client but the eve.exe gets kicked out of the tasks and there i stand with my problem. After that i tried the repair toll and get the error i posted so far my problem. but thx for the fast reply :)

GM Xamother

Posted - 2011.05.20 12:21:00 - [4]
 

Originally by: Lamasul
My Problem is that i cnt start my Eve Client. In the task manager the process itself is loading for a moment and then it should pop up the client but the eve.exe gets kicked out of the tasks and there i stand with my problem. After that i tried the repair toll and get the error i posted so far my problem. but thx for the fast reply :)


Could you file a petition about it with the DXDIAG and Logserver file please, and we'll have a look.

Best regards,
Senior GM Xamother
EVE Online Customer Support

Cortana Celaria
Posted - 2011.05.20 12:54:00 - [5]
 

Edited by: Cortana Celaria on 20/05/2011 12:56:30
Can`t file a petition. Everytime an error occurs when is send it. :(

Edit. Ooops wrong char

GM Xamother

Posted - 2011.05.20 14:26:00 - [6]
 

If the files size is large, then please compress the file before sending it to us, or if the file still refuses, then file the petition with just the DXDIAG to begin with.

Best regards,
Senior GM Xamother
EVE Online Customer Support

Lamasul
Posted - 2011.05.20 14:52:00 - [7]
 

Oops

Something really bad happened and we are really sorry.

The server was unable to process your request.

Support personel has been notified, no further action is needed.

THIS Comes every time when i try to submit the petiton! The attached files are about 12kb big and even if i try to submit without any files attached the same failure smiles into my face....
I`m a bit annoyed at the moment

Lamasul
Posted - 2011.05.21 17:29:00 - [8]
 

tried to reinstall the client with a fresh downloaded one but problem still exist and repait tool still hands out the same error.

Also more than 48 houres without eve -> vital functions getting weaker and weaker.... :)

Altzcher
Posted - 2011.05.22 00:10:00 - [9]
 

Originally by: Lamasul
tried to reinstall the client with a fresh downloaded one but problem still exist and repait tool still hands out the same error.

Also more than 48 houres without eve -> vital functions getting weaker and weaker.... :)


Same pattern here, 100% - cant get the game online - i get the primary screen, then.. zit... nothing.. and thats it - any help would be appreciated.

S.

Darjeedis
Posted - 2011.05.22 04:50:00 - [10]
 

Sorry man,

I've had this same issue since the patch. Have actually had a petition but without any luck either. three clients/ persistent through re-installs. Have to update skill queues through a VM.

Have tried re-installing; clearing cache; repair tool and have submitted logserver + dxdiag report.

If I get any assistance that actually helps I'll make sure to post it here. Although, it's been two days without a response.


Good luck,

Major Makoto
Section Nien
Posted - 2011.05.22 10:23:00 - [11]
 

Have the exact same issue,except that my errors in the repair list seem to be different to yours.

Installed new client (not a quick task via Bigpond =|) only to get the same error report,even tried to copy the broken files from Sisi folder but leaves me with the same errors through repair tool.

Restoring folder: "C:\Program Files\CCP\EVE"
Build folder Info:
Checkum DB: "C:\DOCUME~1\IMPERA~1.H-5\LOCALS~1\APPLIC~1\CCP\EVE\C_PROG~2\checksums"
__name__: main
version: 6.44
build: 259851
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 259851
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
repair url: http://cdn1.eveonline.com/RepairData_259851.dat
client directory: C:\Program Files\CCP\EVE
Caching disabled
RestoreFolder input values:
folder = 'C:\\Program Files\\CCP\\EVE'
url = 'http://cdn1.eveonline.com/RepairData_259851.dat'
dbfile = 'C:\\DOCUME~1\\IMPERA~1.H-5\\LOCALS~1\\APPLIC~1\\CCP\\EVE\\C_PROG~2\\checksums'
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 3
whitelist = ()
ignore = ()
(1/7) Downloading index: 0.0%, 0.0 bytes/445.32 KB, 0.0 bytes/s, 00m00s
(1/7) Downloading index: 100.0%, 445.32 KB/445.32 KB, 45.0 KB/s, 00m07s
(2/7) Checksumming: 0.0%, 0.0 bytes/7.65 GB, 0.0 bytes/s, 00m00s
Warning: Traceback (most recent call last):
File "zsync\zsync.pyc", line 491, in ChecksumFiles
File "checksum.pyc", line 288, in GetSum
File "checksum.pyc", line 171, in ChecksumFile
File "checksum.pyc", line 182, in ChecksumFileObject
File "core_utils.pyc", line 154, in ReadToCallback
IOError: [Errno 22] Invalid argument
(4/7) Calculating deltas: 0.0%, 0.0 bytes/0.0 bytes, 0.0 bytes/s, 00m00s
Complete
Total Runtime: 0h01m27s

---------------------------
Verification Failure
---------------------------
Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client.
Verification failed: 'C:\Program Files\CCP\EVE\script\compiled.code', crc:762c4ad3, expected:6331b5af.
Verification failed: 'C:\Program Files\CCP\EVE\lib\carbonlib.ccp', crc:a4ce4546, expected:44f4e486.
Verification failed: 'C:\Program Files\CCP\EVE\bin\exefile.exe', crc:8d7f8f1f, expected:ad2a16a.
Verification failed: 'C:\Program Files\CCP\EVE\bin\_ctypes.pyd', crc:74fccabe, expected:cfe5d330.
Verification failed: 'C:\Program Files\CCP\EVE\bin\_yaml.pyd', crc:12718c24, expected:d7582402.
Verification failed: 'C:\Program Files\CCP\EVE\bin\pyexpat.pyd', crc:e7025c6b, expected:901eea73.
Verification failed: 'C:\Program Files\CCP\EVE\lib\evelib.ccp', crc:ba125394, expected:8e5d3b48.

---------------------------
OK
---------------------------

Lamasul
Posted - 2011.05.23 12:07:00 - [12]
 

Problem still exists but i got it to run for some houres yesterday. After reboot today the problem is back.

Tonto Auri
Vhero' Multipurpose Corp
Posted - 2011.05.23 15:36:00 - [13]
 

To me, it sounds like you've tried to mix Singularity/Duality client with Tranquility client.
1. Make sure you have enough (2-3Gb) of free space on your main partition (usually it's the C: drive).
2. Make sure you have enough (around 5-7Gb) of free space on partition where your EVE installed.
3. Make sure you DON'T have EVE installed in "C:\Program Files". !!!!!!!!!
Try deleting the mentioned offending files and restart repair tool.

Lamasul
Posted - 2011.05.23 19:23:00 - [14]
 

Tried your advices with no succes.

Emperor Eveil
Posted - 2011.05.24 10:13:00 - [15]
 

Originally by: Lamasul
Tried your advices with no succes.

Delete the bin folder then repair it.

CCP Mandrake

Posted - 2011.05.24 10:21:00 - [16]
 

Try running the repair tool with --safemode as an argument.

create a shortcut to the repair.exe and add the argument to it's commandline - "repair.exe --safemode"

this should bypass the checksum step where it seems to be failing.

CCP Mandrake

Posted - 2011.05.24 10:30:00 - [17]
 

also, Lamasul, could you tell me what you get when you open this url in a browser: http://www.eveonline.com/patches/repair_info.txt

The repair tool seems to be getting some gobeldy**** when you run it, not at all what it's supposed to be getting.

Cortana Celaria
Posted - 2011.05.24 16:14:00 - [18]
 

Edited by: Cortana Celaria on 24/05/2011 16:20:27
Started the repair tool with --safemode and get this error

Restoring folder: "C:\Eve"
Build folder Info:
Checkum DB: "C:\Users\Lama\AppData\Local\CCP\EVE\c_eve\checksums"
__name__: main
version: 6.44
build: 259851
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 259851
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 97, in _TaskRun
File "repairTool\repairUI.pyc", line 77, in Start
File "repairTool\repairLogic.pyc", line 146, in Repair
File "repairTool\repairLogic.pyc", line 276, in Restore
File "repairTool\repairLogic.pyc", line 343, in GetRepairUrl
File "repairTool\repairTools.pyc", line 250, in GetRepairInfo
File "ConfigParser.pyc", line 316, in readfp
File "ConfigParser.pyc", line 505, in _read
MissingSectionHeaderError: File contains no section headers.
file: <???>, line: 1
"\x1f\x8b\x08\x00\x00\x00\x00\x00\x04\x00\xdcUQk\xdb0\x10~7\xf8?\x08\xc6`\x83\xc5\xae\x93m\x94A\x1e\xca\x08\xab\xa1\xcb\xd8\x92\xede\x94\xa0Xg,*KF\x92\xe3\xf6\xdfW'9\xa9\x9b\x8d\xb5}\x88\x1ff(\xa8\xd2\xdd\xa7\xfb\xbe\xbbO\x89\xa3Wd~\xba/\x8e~3(i+\xecu\x1c\xe1]\x93\xd3}\x08\xbf\x03m\xb8\x92D\xb6\xf5\x164Q%\xb1\x15\x10\r\r\xe5\x9aX\xa5\xc4;\xd2\x1a`nIn\xa4\xea\x08/I\x07D\x82\xdfB\x80\xb6a\xd4\xc2qV\x1c\xf5\xc0\x9b\x8e\xcb\xf9,\x99\xce\x1evjZ\xb8\x9d\xec|\x14~?\xb5\xc0\xda\xb1<\xe1\xea4\xf6\xc0\xf8oT\x1d;*\xf7\x94\xb8A\x00\xa4\x8ad+\x90>^B7\xccqQ\x84\xa9N\n"
Total Runtime: 0h00m00s


and i can open the link you posted without problem.

Edit: again wrong char Confused

Lamasul
Posted - 2011.05.25 19:24:00 - [19]
 

Daily bump of don`t forget about me Smile
Also CCp any sign of progress or at least a word like "We are working on it" or so would be nice. I feel kind of alone without any response to my tries.

Lamasul
Posted - 2011.05.27 11:25:00 - [20]
 

Edited by: Lamasul on 27/05/2011 11:34:13
Daily bump of don`t forget.
I also made some progress in repairing eve. The main client is about to start but won`t loade the UI of the login screen.
The solution was to start the eve.ece in compabilitiy mode for win 7 what is a bit crazy because i have win 7 but it works.
I will also post a new Logfile in my petition and im hoping to find a solution soon.

Edit: Petition ID 2464203

CCP Mandrake

Posted - 2011.05.27 17:02:00 - [21]
 

Edited by: CCP Mandrake on 27/05/2011 17:02:41
So i did some digging through the code and found another command line option in the repair tool that might just bypass that bit of code that is erroring...


Try changing the command line in the repair tool shortcut to the following:
"repair.exe --safemode --disable_selfupdate --url=http://content.eveonline.com/RepairData_259851.dat"

now using the --url argument disables the mechanism which detects what build is running on Tranquility, so next time there is a patch, you will either have to change that url or remove it. hopefully i will have found a fix for this issue by then.

Lamasul
Posted - 2011.05.28 09:52:00 - [22]
 

It worked! The repait tool is going todo its job :) Some files of the client where damaged and succsfully repaired but the problem with the repair tool still exists because when i remove the attribute it comes the error again.
But so far the eve client is running even after restart of my PC.
What makes me wonder is thet i have to run my client in compability mode for win7 which is a bit crazy because my os is Win7.

MarketSlaver
Posted - 2011.05.29 12:00:00 - [23]
 

ok so My repair tool worked fine, but my client is still closing at the startup image. Im going to re-install, if that doesnt work Ill be back!


 

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