Posted - 2011.05.09 22:47:00 - [121]

 

Originally by: Joe Phoenix

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Right you say one thing, yep the next GM/MOD/DEV etc will say something different, maybe instead of posting on this forum you could, i don't know, work on the game a little? Just an idea..

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this is the second time i ever visited this forum and i already knew that Joe Phoenix is the classical forum troll

Posted - 2011.05.09 23:18:00 - [123]

 

Originally by: Tom Peeping

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Edited by: Tom Peeping on 08/05/2011 02:14:50
Edited by: Tom Peeping on 08/05/2011 02:14:28
Look... honestly... why do you even bother to petition?

I know that sounds whiney, but we've got to face facts someday. I've personally had the "GM who didn't read my actual email and copy/pasted an unrelated response" issue. I've also had the "petition denied because of logs" only to have the issue declared a valid bug 6 months down the road, so I re-petitioned and still got denied because, you know... logs. Then there's the "we won't tell you what the logs record" issue. There's also the "suggested solution is worse than the bugs" approach as well as a number of other issues that most players will experience eventually.

After around 4ish total years in game across a number of characters... frankly the petition system is useless. Just assume there is NO tech support, NO valid reimbursement option, and NO real way to address issues that crop up. If you still find the game fun enough to play despite the glaring shortcomings, then just let it go, and enjoy the game.

To be honest it's the only way to enjoy the game. Anything else and you'll eventually just give up in frustration.

Edit... GM Homonoia sounds like an OK dude (or dudette) Wish that reasonableness/thoughtfulness was representative.

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You must have had really bad luck then, and I feel for ya dude, I've had my share of petitionwtf moments. but I think about 90% of petitions that I have ever filed in my life in EVE have been dealt with within the same day to my complete satisfaction. One of them was the 'logs showed nothing' response, and as a software engineer myself, I have to accept that sometimes logs really do show nothing. It's a fact of life.

Posted - 2011.05.10 05:27:00 - [125]

 

The GMs generally do a great job, in a trying environment.

Case in point, a number of months ago I was having repeated, unusual disconnects, where the client would desync from the server, but not realise it. EVE voice would still work, the client would appear like everything was happy, but my gangmates had seen me d/c-warp already.

The problem was intermittent, and not happening according to any regular pattern. Still, the GMs and I worked through the problem for weeks, testing and logging every d/c I could and sending them the logs. Not just EVE client logs, but logs from two different network testing tools as well, to try and find the cause.

Finally, I tracked the problem down to my router, which in testing I had already reset and even flashed - to no avail. Replacing the router eradicated the d/c problem.

Despite the fact that the cause was not of CCPs making, the GMs still went the extra mile to help me solve the problem.

Posted - 2011.05.10 16:50:00 - [127]

 

Originally by: Kara Sharalien

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Originally by: Escalation XX

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GM's are over paid underworked

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If you can't tell me exactly how much the GM's get per hour in krona, I'll be labeling you "moron".

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Judging by the quality of work, any amount above 0 is overpaid.

Posted - 2011.05.10 17:20:00 - [129]

 

Ive seen this happen multiple times. I dont know if anyone answered it, there are too many pages to read. In my experiences, if for instance, a guy takes a can, the can owner's corp starts to agro, lets say 5 guys engage the 1 can flipper on a station. All 5 guys start to agro, the guy simply docks/undocks and *SOME* guys start to get bored, and only 2 guys are still engaging 20 minutes later when he undocks. The first guys who only engaged for 5 minutes are on the killmail, but no longer have an aggression timer (yellow timer) for the can flipper. The guys who actually popped him DO have an aggression timer, and obviously do not get concorded. If you dont have a timer, and he pops and you are on the killmail, you grab a GCC, if you are undocked, you get concorded, if you are docked, you wait out your 15 minutes.

Hope that makes sense. :)

Posted - 2011.05.10 19:17:00 - [131]

 

Originally by: Khamal Jolstien

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[stuff that "Concord" won't let me quote]
Irrelevant. It should not matter one bit to a -paying customer- how hard/easy the job is. We pay our subscription, we deserve a quality service every time. The fact that it appears to be the "luck of the draw" is absolutely unacceptable and should not be tolerated by any professional serious about their job.

And believe me, my job is much more demanding and difficult than any GMs. Hands down.

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You don't pay for good GM's. You pay to play. That is all. GM's are gravy on top.

Posted - 2011.05.10 19:55:00 - [133]

 

Originally by: Khamal Jolstien

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Originally by: Corina's Bodyguard

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Originally by: Khamal Jolstien

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[stuff that "Concord" won't let me quote]
Irrelevant. It should not matter one bit to a -paying customer- how hard/easy the job is. We pay our subscription, we deserve a quality service every time. The fact that it appears to be the "luck of the draw" is absolutely unacceptable and should not be tolerated by any professional serious about their job.

And believe me, my job is much more demanding and difficult than any GMs. Hands down.

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You don't pay for good GM's. You pay to play. That is all. GM's are gravy on top.

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No, they're not. They're there to make the experience worth 15/month and are part of what we pay for. End of discussion.

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Where in the EULA/TOS does it say CCP will provide a GM service?

In fact, where anywhere does it say that you are paying for GM services?

The fact is you pay to play. That is all you pay to do. CCP is under no obligation to provide any GM support beyond what they want.

Posted - 2011.05.10 21:07:00 - [135]

 

Edited by: Dale Sams on 10/05/2011 21:07:24

Quote:

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he petition system is specifically used to try and gain an in game advantage over your adversaries we could respond with extreme prejudice.

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IRL threats are bannable.

j/k.

Posted - 2011.05.11 05:29:00 - [137]

 

Edited by: Kara Sharalien on 11/05/2011 05:29:54

Originally by: Khamal Jolstien

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Irrelevant. It should not matter one bit to a -paying customer- how hard/easy the job is. We pay our subscription, we deserve a quality service every time.

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With an attitude like that, you deserve to have one of the GM's come over to your house and personally take a **** on your keyboard.

You don't deserve anything just because you paid for it. The GM's are required to help solve your problems. They aren't required to do so politely or nicely. In a strict legal sense, as long as the service ticks over, it doesn't matter how good their customer relations are.

Generally, most services that wish to retain customers try to keep good customer relations. However, there are customers people don't want.

You are one of them. As someone who has worked in a service position, which I can tell by your attitude you have not, I have told customers to go blow themselves. I tell them that because some people are so unpleasant, I genuinely do not ever want to see them again, no matter how much they want to spend.

That's you.

Now, if you pull your head out of your arse, you might notice the GM's are having amiable conversations and giving in depth explanations ONLY to the subsection of people that aren't acting like arsehats.

Any interaction between you and the GM's should be on an adult, co-operative level. Remember that the GM's are not your *****es. if anything, you are theirs.

Also, like the guy above, you are a moron.

Good day sir.

Posted - 2011.05.11 14:46:00 - [139]

 

Originally by: Kara Sharalien

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Edited by: Kara Sharalien on 11/05/2011 05:29:54

Originally by: Khamal Jolstien

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Irrelevant. It should not matter one bit to a -paying customer- how hard/easy the job is. We pay our subscription, we deserve a quality service every time.

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With an attitude like that, you deserve to have one of the GM's come over to your house and personally take a **** on your keyboard.

You don't deserve anything just because you paid for it. The GM's are required to help solve your problems. They aren't required to do so politely or nicely. In a strict legal sense, as long as the service ticks over, it doesn't matter how good their customer relations are.

Generally, most services that wish to retain customers try to keep good customer relations. However, there are customers people don't want.

You are one of them. As someone who has worked in a service position, which I can tell by your attitude you have not, I have told customers to go blow themselves. I tell them that because some people are so unpleasant, I genuinely do not ever want to see them again, no matter how much they want to spend.

That's you.

Now, if you pull your head out of your arse, you might notice the GM's are having amiable conversations and giving in depth explanations ONLY to the subsection of people that aren't acting like arsehats.

Any interaction between you and the GM's should be on an adult, co-operative level. Remember that the GM's are not your *****es. if anything, you are theirs.

Also, like the guy above, you are a moron.

Good day sir.

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I seriously hope you didn't have that attitude working in service, or in any job you have held or will hold. Your position is extremely unprofessional and in my experience results in a new vacancy to be filled by someone of more value. (yes I've worked in service before too, where I excelled at because I performed at my absolute best regardless of the attitudes of the person I was interacting with. That's called professionalism)

I'm not saying people should be idiots towards the GMs, I'm saying that GMs need to carry themselves professionally and perform their job the same regardless of the circumstances. That is their paid job.

Posted - 2011.05.11 15:36:00 - [141]

 

Originally by: LordInvisible

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Ok, thank you for your patience with us.

I guess I'll have to wait for GM Eskimo to find button for escalation and i really hope u are the one that gets escalated to:D

kind regards, Lord

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next time start yur petition wid "as a girl i find it terrible that blah blah blah". horse or guard will sort u out in less than two minutes. particularly horse, hes really white knight.