Posted - 2009.06.26 18:32:00 - [3]

 

Haven't had any emails from any of my accounts. I also doubt they will cancel accounts if you paid them. Prolly a hoax.

Posted - 2009.06.26 18:41:00 - [5]

 

Originally by: Dyvim Slorm

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This is from the account main menu:

We recently made some changes to our billing system that will cause your subscription to expire by the end of your current cycle. In order to avoid this we ask that you re-enter your billing information via the 'Subscription Details' link.

If you experience any problems regarding this change or if you have any questions, please contact customer support at support@eve-online.com

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Which page are you talking about? I can find no such notice on my account pages.

Posted - 2009.06.26 18:45:00 - [7]

 

Originally by: Tippia

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Originally by: Dyvim Slorm

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This is from the account main menu:

We recently made some changes to our billing system that will cause your subscription to expire by the end of your current cycle. In order to avoid this we ask that you re-enter your billing information via the 'Subscription Details' link.

If you experience any problems regarding this change or if you have any questions, please contact customer support at support@eve-online.com

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Which page are you talking about? I can find no such notice on my account pages.

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same here. No notice by email, and nothing when logging in on acount management. Either its an update specific to some regions credit cards, to subscribers with a specific credit card company or most likely its yet another attempt to steal accounts.

Posted - 2009.06.26 18:53:00 - [9]

 

Originally by: pa'ak ma

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same here. No notice by email, and nothing when logging in on acount management. Either its an update specific to some regions credit cards, to subscribers with a specific credit card company or most likely its yet another attempt to steal accounts.

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It looks like it is for specific accounts. Only two of mine got the email. I logged into the site. I did something. I was rather confused since the update button wasn't where they said it was suppose to be.

Decided just to update my credit card info on all my accounts. Did notice that the Subscription Details page is different. It is displaying the last 5 payments differently. Hopefully I did everything correctly. Guess I will find out on July 1st.

Posted - 2009.06.26 19:03:00 - [11]

 

Well I get this message "For security reasons you can not sell EVE Time Code now. ." and also the 5 last subscriptions also. Something is going on.... I sent a petition on, but not hopeful of getting a quick response. :(

Posted - 2009.06.26 19:15:00 - [13]

 

I will tell you what happened to me:

After I deciphered the email that provided very little information on what to do or what to expect, I logged in and updated my billing information so my account wouldn't get canceled.

I had 191 days of gametime remaining. They hit me for a new annual charge (with no notice that this was about to happen), AND wiped out my 191 days left to be used. My account shows I have 360 days remaining, but stuck with an unexpected bill for a new 360 subscription.

Obviously I've petitioned this to recover the wipied out days, but its such poor customer service its really hard to believe this was done with any advance planning whatsoever.

CCP: If you are going to charge a customer for something, do you suppose that maybe, especially when it is your own fault that this has to be done, just maybe, you might say so before doing it?

This is incredibly bad customer service.

Posted - 2009.06.26 19:22:00 - [15]

 

Originally by: Driven

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I will tell you what happened to me:

bla bla bla bla bla bla a lot of bullcrap.

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You should look at the forum before posting another useless post about this, and you would have easily found the post that Jin is linking to.